Patient Care Coordinator / Front Desk Sales Coordinator
Ivanov Orthodontics is a modern, fast-growing, 5-star orthodontic practice focused on creating beautiful smiles and delivering an exceptional patient experience.
We are looking for a friendly, polished, dependable, and proactive Treatment Coordinator / Front Desk Coordinator to join our team. The ideal candidate enjoys working with people, communicates with confidence, stays organized in a busy environment, and takes pride in providing excellent service every day.
This is a great opportunity for someone with strong customer service and sales experience who is comfortable building trust, explaining value, discussing payment options, and helping patients and families move forward with treatment.
Orthodontic, dental, or healthcare experience is a plus, but not required for the right candidate. Candidates with experience in jewelry sales, luxury retail, hospitality, med spas, wellness centers, Massage Envy, membership sales, beauty services, or other client-focused sales environments may be an excellent fit.
We are looking for someone who is warm, confident, professional, coachable, detail-oriented, punctual, and motivated to grow with our practice.
Learn more about us at www.IvanovOrtho.com
What You’ll Do
- Create a warm, professional first impression for every patient and parent
- Welcome patients and manage check-in, check-out, and front desk flow
- Answer phones with confidence, professionalism, and excellent communication
- Schedule and confirm appointments while keeping the schedule organized
- Help patients understand treatment options, fees, financing, and next steps
- Assist with treatment presentation, payment collection, and financial discussions
- Verify insurance and complete front-office tasks accurately
- Follow up with patients interested in treatment
- Help with patient reactivation, referrals, and marketing-related follow-up
- Maintain accurate documentation and strong attention to detail
- Follow office systems, complete tasks on time, and support the team
- Work closely with the doctor and clinical team to create an excellent patient experience
What We’re Looking For
- Customer service experience required
- Sales experience required
- Experience in jewelry sales, luxury retail, hospitality, med spas, wellness centers, Massage Envy, membership sales, beauty services, or similar roles is a strong plus
- Dental, orthodontic, or medical front desk experience is helpful, but not required
- Bilingual English/Spanish preferred
- Strong communication skills in person and over the phone
- Professional, confident, personable, and polished
- Comfortable discussing value, fees, payment options, and next steps
- Organized, detail-oriented, and able to multitask
- Dependable, punctual, and consistent
- Coachable and able to follow direction well
- Proactive, solutions-oriented, and accountable
- Positive team player with a strong work ethic
- Motivated to grow into greater responsibilities over time
Why You’ll Love Working Here
- Modern, professional orthodontic office
- Positive, supportive, and growth-oriented team culture
- Training and mentorship provided
- Opportunity to grow into treatment coordination, financial coordination, and business development responsibilities
- Stable, growing practice where strong work is noticed and appreciated
- Team environment that values accountability, initiative, and excellent patient care
What We Offer
- Paid time off
- Employee orthodontic discount
- Professional development and training
- Referral program
- Supportive, growth-oriented team environment
- Opportunity for long-term growth
Job Type: Full-time
Pay: $16.00 - $27.00 per hour
Experience:
- Sales: 1 year (Required)
- Customer service : 1 year (Required)
Work Location: In person
