Job Summary
We are seeking a detail-oriented, personable Market Research Interviewer to join our team. In this role, you will conduct structured interviews with diverse participants to gather meaningful insights that support market analysis and decision-making. The ideal candidate demonstrates strong communication skills, professionalism on the phone, and exceptional attention to detail in data collection and entry.
This position is in-person only — no exceptions.
This role offers the opportunity to contribute to impactful research projects while developing valuable professional skills in a collaborative, dynamic environment.
Scheduling
We offer flexible, self-built schedules within the following guidelines:
- Minimum shift length: 4 hours per day
- Minimum weekly commitment: 12 hours per week
Call Center Hours:
- Monday–Friday: 7:00 AM – 9:00 PM
- Saturday: 9:00 AM – 3:00 PM
Compensation: Base Pay + Performance Incentives
- Starting base pay: $11.25 per hour
- Performance-based incentives available
- Hourly increases of $1–$2 based on quality performance metrics
- 85% quality score: $1 increase
- 100%+ quality score: $2 increase
Culture
We foster an inclusive, supportive workplace where open communication is encouraged and every voice matters. Challenges are viewed as opportunities for growth, creativity, and learning. We value respect, diversity, and collaboration while promoting work-life balance. Our team recognizes each individual as more than just an employee—we care about your development, well-being, and success.
Project Based Hours
Work hours are dependent on active projects. Fluctuations in work volume—such as during holidays or slower seasons—may result in reduced or canceled scheduled hours.
Key Responsibilities
- Conduct structured interviews with participants via phone or in person with professionalism and clarity
- Accurately collect qualitative and quantitative data following established research protocols
- Enter and maintain data in databases with exceptional accuracy and attention to detail
- Establish rapport quickly and maintain excellent phone etiquette to ensure participant comfort
- Manage multiple interviews efficiently while meeting project deadlines
- Assist in the development of interview questions and research materials as needed
- Organize, summarize, and prepare collected data to support analysis efforts
- Adhere to all confidentiality, privacy, and ethical research guidelines
Required Skills & Qualifications
- Strong verbal communication skills, including active listening and clear articulation
- Ability to address respondent questions or concerns professionally and effectively
- Demonstrated integrity, resilience, humility, and honesty during interviews
- Experience in market research, telemarketing, or qualitative interviewing preferred
- Proficiency in data entry, typing, and use of survey software or databases
- Professional phone presence with the ability to engage diverse participants
- Strong multitasking skills with accuracy under time-sensitive conditions
- Knowledge of data collection methods and qualitative research best practices
- Excellent organizational skills and strong attention to detail
- Must be 18 or older
Pay: $11.25 - $13.25 per hour
Benefits:
Education:
- High school or equivalent (Required)
Work Location: In person
