Mobile Health— Account Manager, Partner Services Representative— Remote
Mobile Health is looking for a Partner Services Representative to help us continue on our mission to change the healthcare system.
Mobile Health has quickly become one of the largest and fastest growing digital healthcare SaaS platforms in the US. Our goal is to help our customers make a culture of health simple.
Mobile Health provides communications, incentives, tools, and real-time analytics that individuals and employers can use to improve workforce health, and overall wellbeing for employees and their families. We have millions of users and thousands of employers on our platform working to improve their health, fitness and reduce their healthcare costs.
Why join Mobile Health?
- We work with great technology.
- We have an amazing team (experienced, creative people, collaborative environment).
- We have an incredible product (growing healthcare space).
- We make a real difference for our customers (and their employees’ lives).
- We offer industry competitive compensation and benefits.
Key Responsibilities
The Partner Services Representative supports client and partner success through issue triage, operational coordination, project support, and relationship management. This role serves as a key liaison between clients, partners, and internal teams to ensure timely issue resolution, effective communication, and ongoing support of Mobile Health programs and initiatives. The position is ideal for a detail-oriented professional looking to grow within account management, healthcare technology, and partner operations.
Responsibilities include:
- Serve as a day-to-day support contact for assigned client and partner accounts.
- Manage intake, triage, tracking, and resolution of client and partner issues, escalating when appropriate to internal technical or operational teams.
- Coordinate with internal teams to ensure timely follow-up and communication regarding support requests, project updates, and operational needs.
- Assist with the planning, tracking, and coordination of client and partner projects to support successful implementations and ongoing initiatives.
- Document client requests, business requirements, and issue details clearly and accurately for internal stakeholders.
- Support User Acceptance Testing (UAT) activities and validate issue resolution prior to deployment.
- Monitor account activity and identify opportunities to improve workflows, communication, and overall user experience.
- Maintain accurate records, project documentation, and issue tracking within internal systems and tools.
Skills and Qualifications
- Bachelor’s degree preferred or equivalent work experience.
- 1–3 years of account coordination, customer support, project coordination, or related experience.
- Experience in healthcare, wellness, benefits, or technology industries preferred.
- Strong problem-solving and issue-resolution skills.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Comfortable working cross-functionally with clients, partners, and internal teams.
- Experience with ticketing systems, project management tools, or CRM platforms preferred.
- Experience with Atlassian Suite (Jira and Confluence) is a plus.
Work Environment
- The majority of job responsibilities will be conducted remotely from a home office location.
- Occasional travel to client and partner site locations throughout the United States may be required.
Job Type: Full-time
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Education:
Experience:
- partner manager: 3 years (Preferred)
Work Location: Remote
