Description:
Job Summary: The Client Service Coordinator completes administrative customer service duties in the laboratory, ensuring highest quality customer service by performing the following duties.
Duties & Responsibilities:
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Answer incoming calls and transfer to appropriate personnel in a courteous, articulate and timely manner
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Responsible for handling inquiries from company clients and resolving issues as efficiently as possible
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Reviewing and distributing company documents and correspondence to designated clients and/or department
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Recording all client inquiries, requests and concerns into company database , and reviewing database for unresolved customer services tasks
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Responsible for assisting all laboratory staff with clerical and administrative needs such as copying, faxing, mailing etc.
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Review and pack results to be mailed, fax or sent via electronic communication
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Back up for company receptionist
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Other duties as requested
HOURS: MONDAY - FRIDAY 11AM - 7PM WITH ROTATING HOLIDAYS
Requirements:
Education and Experience:
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Associates in business administration, or equivalent education and experience
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Minimum 3 years customer/client service experience in an office setting
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Experience working in medical office or laboratory preferred
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Computer proficiency, including Microsoft Word, Excel and Outlook
Required Knowledge, Skills and Abilities:
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Ability to function in fast-paced environment and maintain operational quality
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MUST be organized and be able to work independently and as part of a team
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Effectively complete tasks in the most efficient and accurate manner
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Ability to maintain confidentiality
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Demonstrated professionalism
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Proven ability to provide high level customer service including problem resolution.
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Strong client service orientation
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Strong organizational, time management and follow-up skills
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Proficient with standard office equipment
