Position Summary:
UTHealth Houston is looking for a Level IV Systems and Applications Specialist who will work in our School of Dentistry and the Dentistry Clinics. This role provides more comprehensive support for multi-departmental IT operations, with a focus on critical systems. In dental clinics, there is a lot of imaging equipment, X-ray machines, and other peripheral equipment that are crucial to their operating environment. You will not just be providing straightforward desktop support, but working with clinicians who are running advanced programs such as Epic Wisdom. This will all be unique to the dental world. You will be assisting schools, clinics, and labs. Your support clients will include students, clinical providers, and staff.
This is a great role that offers career advancement and the chance to mentor and one day lead a team. You will need to be on-site, because this employee offers help face-to-face.
What we do here changes the world. UTHealth Houston is Texas’s resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.
Once you join us, you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:
-
100% paid medical premiums for our full-time employees
-
Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equate to around 37-38 days per year)
-
The longer you stay, the more vacation you’ll accrue!
-
Longevity Pay (Monthly payments after two years of service)
-
Build your future with our awesome retirement/pension plan!
We take care of our employees! As a world-renowned institution, we consider our employees’ wellbeing as important. We offer work/life services such as...
-
Free financial and legal counseling
-
Free mental health counseling services
-
Gym membership discounts and access to wellness programs
-
Other employee discounts, including entertainment, car rentals, cell phones, etc.
-
Resources for child and elder care
-
Plus many more!
Position Key Accountabilities:
-
Handles comprehensive installations, configurations, IT equipment, and software repairs.
-
Diagnoses and resolves a broader range of hardware and software issues, focusing on comprehensive problems.
-
Provides comprehensive support and training to multiple departments and manages high-impact issues.
-
Oversees multi-departmental IT inventory, including tracking and managing asset deployment, relocation, and surplus activities.
-
Performs more critical system refreshes and software updates to multiple departments, ensuring all updates are correctly applied and compatible with current systems.
-
Provides comprehensive support for critical systems and applications.
-
Using advanced tools and techniques, manages and troubleshoots Windows, MacOS, and iOS devices.
-
Provides comprehensive support for medical devices, ensuring rigorous compliance with IT policies.
-
Oversees the execution of major rollouts, migrations, and upgrades across multiple departments.
-
Mentors and develops junior staff, providing guidance, support, and professional development opportunities.
-
Performs other duties as assigned.
Certification/Skills:
-
Good communication skills, both verbal and written.
Minimum Education:
Bachelor's Degree required. You may substitute required education with equivalent years of experience beyond the minimum experience requirement.
Minimum Experience:
At least 5 years of related experience required, and experience in a clinical area or environment is an asset.
Physical Requirements:
Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.
Security Sensitive:
This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.
Veteran Information:
Military occupations that relate to the initial selection criteria and registration or licensure requirements for this position may include, but are not limited to: 9S100, 0673, 002776, 002789.
For a complete list, please visit www.uthealth-veterans.jobs.
Residency Requirement:
Employees must permanently reside and work in the State of Texas.
