Overview
Join our team as an IT Support Specialist. In this role, you will deliver exceptional technical support to ensure our IT infrastructure runs smoothly and efficiently. Your expertise will help troubleshoot equipment, software, and network issues, empowering users to stay productive and connected. This is an exciting opportunity for proactive problem-solvers passionate about delivering top-tier customer service and maintaining robust IT systems. You’ll be instrumental in supporting a diverse range of hardware, software, and network environments, fostering a seamless digital experience for all users.
Responsibilities
- Provide comprehensive technical support for hardware, software, and network issues across the organization.
- Ordering and installing equipment.
- Train users on various software used by the agency.
- Troubleshoot equipment problems including desktops, laptops, mobile devices, printers, and peripherals.
- Resolve software-related issues by diagnosing application errors and assisting with installations or updates.
- Manage network troubleshooting tasks involving LAN/WAN connectivity, TCP/IP configurations, DNS settings, VPN access, firewalls, and Cisco Meraki devices.
- Administer Active Directory accounts, including user creation, permissions management, GPO (Group Policy Object) configurations, and account deactivations.
- Support computer management tasks such as OS installations (Windows and macOS), system updates, BMC Remedy ticketing system entries, and SCCM deployments.
- Assist in maintaining IT infrastructure by monitoring network performance and implementing security measures like firewall rules and network segmentation.
- Collaborate with team members on network administration tasks involving TCP/IP protocols, DNS management, LAN setup, and wireless configurations using Meraki solutions.
Qualifications
- Associates degree or equivalent experience.
- Prefer a minimum of two-year experience in computerized data processing.
- Proven experience in providing IT support or help desk services.
- Strong troubleshooting skills across computer hardware components and operating systems including Windows (all versions).
- Solid understanding of computer networking concepts such as TCP/IP protocols, DNS management, VPN setup, LAN/WAN architecture, and firewall configuration.
- Hands-on experience with Active Directory management—creating user accounts, managing permissions, GPOs—and familiarity with Microsoft Office applications.
- Ability to analyze complex technical issues quickly and develop effective solutions with attention to detail. Must have strong problem solving and analytical skills.
- Excellent communication skills to clearly convey technical information to non-technical users while maintaining a customer-first approach. Presentation skills.
- Applicant must have strong stress and time management skills.
- Must have the ability to work with supervision or independently or as a team and use good judgment.
- The ability to multi-task and strong organizational skills a plus.
Pay: $18.00 - $19.25 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
