SAM'S AUTO CARE
NOW HIRING
OPERATIONS MANAGER / SERVICE ADVISOR
Service You Can Trust
Sam's Auto Care is looking for a motivated, organized, and customer-focused leader to become the face of our shop.
This is not just a front desk position. This person will help manage the daily operation of the shop, keep technicians productive, communicate with customers, and ensure every repair is completed with excellence.
Responsibilities
Customer Service
- Welcome walk-in customers.
- Answer incoming phone calls professionally.
- Listen carefully to customer concerns.
- Build trust through honest communication.
- Schedule appointments and follow up with customers.
Service Advisor
- Inspect dropped-off vehicles.
- Prepare estimates and explain recommended repairs.
- Obtain customer approvals.
- Keep customers updated throughout the repair process.
- Deliver completed vehicles and review invoices.
Shop Operations
- Assign work to technicians.
- Prioritize daily workflow.
- Order parts.
- Answer technician questions and remove delays.
- Monitor repair progress and completion times.
- Ensure repairs are completed correctly before delivery.
Leadership
- Hold technicians accountable to company standards.
- Promote teamwork, professionalism, and efficiency.
- Help maintain a clean, organized, and productive shop.
- Protect customer time and the company's reputation.
What We're Looking For
We value character as much as experience.
The ideal candidate is:
- Honest and trustworthy.
- Highly organized.
- Calm under pressure.
- Excellent communicator.
- Strong problem solver.
- Customer-focused.
- Able to lead with respect.
- Self-motivated.
- Comfortable making decisions.
- Able to multitask in a fast-paced environment.
Automotive service advisor or shop management experience is preferred, but leadership ability, professionalism, and a willingness to learn are just as important.
Our Standard
At Sam's Auto Care, we believe:
- Customers come first.
- Every problem deserves a solution.
- Communication prevents mistakes.
- Finish the job completely.
- Leave everything better than you found it.
- Technical skill is important, character is essential.
Compensation
Competitive pay based on experience, performance, and leadership ability.
To Apply
Please email your resume and a brief introduction explaining why you believe you would be a great fit for Sam's Auto Care.
Join a team where integrity, professionalism, and customer service matter every day.
Pay: $40,000.00 - $77,000.00 per year
People with a criminal record are encouraged to apply
Work Location: In person
