Job Title: Assistant Manager – Dispensary
Department: Retail
Reports to: Store Manager / General Manager
Effective Date: September 2025
Job Summary:
The Assistant Manager will support the Store Manager in overseeing the day-to-day operations of the dispensary, ensuring compliance with Arizona Department of Health Services (AZDHS) regulations and organizational operational standards. The Assistant Manager will lead, support, and develop the retail team to provide an exceptional customer experience, drive sales, and maintain operational efficiency.
Supervisory Responsibilities
- Assist the Store Manager in overseeing the daily workflow of the dispensary.
- Support in providing timely and constructive performance evaluations for team members.
- Assist with employee coaching, discipline, and performance management per company policy.
- Delegate tasks to staff as needed to maintain smooth operations and high customer service standards.
Duties / Responsibilities
Customer Service & Operations:
- Demonstrate a welcoming, positive attitude and exceptional customer service.
- Accurately process sales transactions, handle cash, count change, and verify POS accuracy.
- Open and close the dispensary, securing all products and assets according to SOPs.
- Handle customer inquiries, complaints, and product requests, escalating as necessary.
- Ensure stores are clean, organized, and visually appealing inside and out.
Team Leadership & Training:
- Assist in recruiting, onboarding, and training new employees.
- Deliver training to ensure staff comply with AZDHS regulations, FA card requirements, and company policies.
- Support team development to create a high-performing, customer-focused culture.
- Foster collaboration, positivity, and professionalism among staff.
Inventory & Compliance:
- Assist in maintaining and protecting store inventory, assets, and facilities.
- Intake and track incoming inventory using relevant inventory software.
- Perform regular inventory audits and assist with managing product placement.
- Verify customer eligibility and allotments using state verification systems.
- Ensure adherence to all medical and recreational AZDHS regulations.
- Participate in and successfully complete company compliance training.
Operational Support:
- Communicate and delegate tasks to ensure smooth store operations.
- Assist in staffing and scheduling for optimal coverage.
- Support achievement of sales, profitability, and operational goals.
- Analyze product trends and provide insights for growth opportunities.
- Cultivate positive relationships with vendors and suppliers.
- Assist with audits and operational reporting as needed.
Other Duties:
- Perform additional tasks as assigned to support store operations and organizational objectives.
Required Skills / Abilities
- Cannabis retail management experience required.
- Strong verbal and written communication skills.
- Exceptional interpersonal and customer service abilities.
- Proven sales and relationship-building skills.
- Strong organizational skills with attention to detail.
- Ability to manage time effectively, prioritize tasks, and delegate appropriately.
- Leadership and team management skills, including coaching and development.
- Analytical mindset with problem-solving capabilities.
- Ability to thrive in a fast-paced, high-pressure retail environment.
- Proficiency with Microsoft Office Suite, POS systems, and scheduling/labor management tools.
Education and Experience
- High school diploma or equivalent required; college coursework or degree preferred.
- Minimum 2-3 years of retail experience; 1+ year in a supervisory or leadership role preferred.
- Cannabis industry knowledge and compliance experience preferred.
- Must be 21 years of age or older.
Physical Requirements
- Prolonged periods of standing and walking.
- Lifting up to 50 lbs.
- Ability to perform tasks involving bending, kneeling, or crouching as needed.
Position Details
- Full-Time, In-Person
- Schedule: Monday – Friday, 8-hour shifts; weekends as needed
- Location: Mesa, AZ
- Salary: $53K
- Benefits: Health, Dental, Vision Insurance, Paid Time Off, Employee Discount
Job Type: Full-time
Pay: $53,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have 2+ years of retail management experience in the cannabis industry?
Work Location: In person
