Primary Job Duties
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Implement and uphold operational guidelines in accordance with Kirkwood standard
procedures. -
Create weekly schedules for Housekeeping and Front Desk to be approved by the
Regional Manager. -
Assist with recruitment, screening and training of all new hire candidates for both
properties. -
Work with the Regional Manager to conduct regular inventory of supplies and place
orders as necessary, keeping in line with monthly spending targets. -
Ensure all work areas are clean and organized keeping hotels up to local health code
standards. -
Ensure Receptionists and Housekeepers are completing their daily tasks to the
highest standards of quality. -
Respond to guest reviews in a timely and professional manner.
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Ensure all reservations are reviewed for accuracy from all booking channels. (OTA’s,
cancellations, extending etc.) -
Assists with grocery shopping from time to time.
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Respond to emergency calls from the site teams in the absence of the Regional
Manager. -
Learn and cover all shifts as needed. (AM/PM both properties)
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Coordinate with outside vendors to troubleshoot and resolve problems on site.
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Utilize feedback from guests and staff to strategize with the Manager on ways to
improve day to day operations and service. -
At properties offering breakfast service, assists with the preparation, setup, replenishment, and breakdown of breakfast service, including continental or light-prepared items.
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Supports maintaining cleanliness, organization, and food safety standards in breakfast and service areas during assigned shifts.
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Assists guests during breakfast hours by answering questions and ensuring a positive guest experience.
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Specific breakfast-related responsibilities may vary by property based on service model and operational needs.
Who we’re looking for:
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You’re as passionate about people as we are about hospitality
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You’re comfortable wearing multiple hats and going with the flow
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You’re looking for an environment where you can take initiative and make a difference
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You’re full of ideas on how to make the space around you better
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You’re proud of how organized you are
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You aren’t afraid to challenge the systems around you to improve them but know how to play by the book when it matters.
Systems Skills
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Judgment and Decision Making- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
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Systems Analysis- Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
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Systems Evaluation- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Resource Management Skills
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Management of Financial Resources- Determining how money will be spent to get the work done, and accounting for these expenditures.
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Management of Material Resources- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
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Management of Personnel Resources- Motivating, developing, and directing people as they work, identifying the best people for the job.
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Time Management- Managing one's own time and the time of others.
Shift availability:
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Day Shift (Preferred)
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Night Shift (Preferred)
Education and Experience
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High School Diploma - or the equivalent (GED)
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Some College Courses
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At least two years of customer service experience
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One year of front desk experience in the hospitality industry
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Excellent verbal communication skills
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Availability to work shifts, including evenings, weekends and holidays
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Ability to solve guest challenges in a friendly and timely fashion
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Friendly and welcoming demeanor
Work Context
Communication - Types and frequency of interactions with other people that are required as part of this job.
Role Relationships - Importance of different types of interactions with others both inside and outside the organization
Responsibility for Others - Amount of responsibility the worker has for other workers as a part of this job
Conflictual Contact - Amount of conflict that the worker will encounter as part of this job
Work Setting - Description of physical surroundings that the worker will face as part of this job
Tools and Technology
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Personal computers
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Voice mail systems
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Google Suite
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WebRez Pro
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Opera Cloud
- Whistle
Physical Requirements
- Sit, stand, and walk for varying lengths of time
- Lift approximately ten (10) pounds
- Good communication skills, both written and verbal
Other
- Must be able to work weekends/holidays, when needed.
- Ability to communicate efficiently and effectively.
- Ability to prioritize and problem solve effectively.
- Ability to think and perform both independently and as a team.
- Ability to develop positive working relationships with both guests and staff.
- Ability to negotiate, delegate and work under pressure.
- Comfortable working with computers.
- Organized and detail-oriented.
- Strong presentation skills.
Job Summary
As Front Office Supervisor, you lead the front office team in providing exceptional guest service and ensuring smooth daily operations. You oversee all front office activities, from guest check-in/check-out to handling inquiries and resolving issues. Your role is critical in creating a welcoming and efficient environment that enhances guest satisfaction and contributes to the hotel's overall success.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
