Front Office Supervisor (2nd Shift)
Lead the Team That Creates Every Great First Impression!
Do you enjoy leading others, solving problems, and creating exceptional guest experiences? Are you ready to take the next step in your hospitality career with one of Iowa's premier hotels?
The Hyatt Regency Coralville Hotel & Conference Center is seeking a motivated, service-driven Front Office Supervisor to lead our evening Front Office team. In this hands-on leadership role, you'll coach associates, support daily operations, and ensure every guest receives the warm, welcoming experience Hyatt is known for.
If you thrive in a fast-paced environment and enjoy leading by example, we'd love to meet you.
Schedule & Pay
- Full-time
- 2nd Shift: 3:00 PM – 11:00 PM
- Weekend availability required
- $18.00–$20.00/hour, commensurate with experience
Why You'll Love Working Here
At Marcus Hotels & Resorts, we believe our associates are our greatest asset. We offer competitive benefits, opportunities for growth, and a culture built around People Pleasing People.
Benefits include:
- Competitive pay based on experience
- Consistent full-time evening schedule
- Medical, dental, and vision insurance after 30 days
- Matching 401(k) and profit-sharing
- Paid time off and paid holidays
- Free and discounted associate meals, including Starbucks
- Complimentary Marcus Theatre movie passes
- Hotel discounts at Hyatt and Marcus Hotels & Resorts properties
- Free parking
- Ongoing training and advancement opportunities
- A collaborative, supportive team environment
What You'll Do
As the Front Office Supervisor, you'll lead the front desk operation during one of the hotel's busiest shifts while ensuring exceptional guest service and smooth daily operations.
Responsibilities include:
- Supervise and support Front Desk Associates and Bell Staff throughout the shift
- Serve as the primary point of contact for guest concerns and service recovery
- Ensure efficient, accurate check-in and check-out experiences
- Monitor room inventory, availability, upgrades, and special requests
- Coordinate VIP arrivals, group check-ins, and special accommodations
- Maintain accurate cash handling and house bank procedures
- Complete daily reports, shift checklists, and pass-along communication
- Communicate effectively with Housekeeping, Engineering, and other departments
- Coach, train, and support front desk associates
- Ensure Front Office organization, cleanliness, and Hyatt brand standards
- Jump in wherever needed to support the team and deliver outstanding guest service
What We're Looking For
We're looking for a confident, dependable leader who enjoys working with people and thrives in a fast-paced hospitality environment.
Qualifications:
- Previous Front Desk or Guest Services experience required
- Previous supervisory or leadership experience preferred
- Outstanding customer service and communication skills
- Strong leadership and coaching abilities
- Excellent organizational skills and attention to detail
- Ability to multitask while remaining calm under pressure
- Comfortable learning hotel systems and technology
- Ability to stand and move throughout the shift
About Us
At Marcus Hotels & Resorts, our culture is built around one simple philosophy: People Pleasing People. We believe exceptional guest experiences begin with exceptional associates.
The Hyatt Regency Coralville Hotel & Conference Center is one of Eastern Iowa's premier full-service hotels, offering upscale accommodations, outstanding dining, and award-winning hospitality. We're proud to provide an engaging workplace where associates are supported, challenged, and given opportunities to grow their careers.
Ready to Join Our Team?
If you're passionate about hospitality and ready to make a difference every day, we'd love to hear from you.
Apply today at: www.marcuscareers.com
Marcus Hotels & Resorts is an Equal Opportunity Employer.
All offers of employment are contingent upon successful completion of E-Verify verification of identity and employment eligibility.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Food provided
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid jury duty
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Application Question(s):
- This position is highly visible and requires stepping in wherever needed to support the hotel. Tell us why you're interested in leading the Front Office at Hyatt Regency Coralville.
- What leadership accomplishment are you most proud of?
Experience:
- Customer service: 2 years (Required)
- Hospitality: 1 year (Preferred)
- Supervisory: 2 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Coralville, IA 52241 (Required)
Work Location: In person
