Customer Service Representative / Office Coordinator
Pay: $22.00–$25.00 per hour (DOE)
About Us
We are a growing standby generator company dedicated to providing exceptional service to homeowners and businesses. We're looking for a dependable, organized, and customer-focused Customer Service Representative/Office Coordinator to join our team. This position plays a key role in keeping our office running smoothly while delivering excellent service to our customers.
Responsibilities
- Answer incoming phone calls and respond to customer inquiries in a professional and friendly manner.
- Schedule appointments and coordinate service and installation calendars.
- Enter and maintain accurate customer information in our CRM and Lead Management System.
- Respond to customer emails and follow up on inquiries.
- Process invoices, verify accounts payable, and assist with daily bookkeeping tasks.
- Prepare bank deposits and assist with payroll processing.
- Serve as a liaison between the General Manager, Controller, Accounts Receivable, and field employees.
- Maintain office filing systems, scan documents, and perform general administrative duties.
- Order and monitor office supplies and maintain general inventory.
- Assist with customer communications regarding appointments, scheduling changes, and project updates.
- Maintain accurate records and documentation according to company procedures.
- Help keep the office clean, organized, and operating efficiently.
- Assist with special projects and provide administrative support to other team members as needed.
Qualifications
- High school diploma or equivalent required.
- 2+ years of customer service, administrative, receptionist, or office experience preferred.
- Strong verbal and written communication skills.
- Excellent organizational skills with strong attention to detail.
- Comfortable working in a fast-paced environment and managing multiple priorities.
- Proficient with Microsoft Office (Outlook, Word, and Excel).
- Experience using CRM software or scheduling software is preferred.
- Basic bookkeeping or accounts payable experience is a plus.
- Ability to learn new software and processes quickly.
- Professional, dependable, and punctual.
- Positive attitude with a willingness to help wherever needed.
- Ability to work independently while also being an effective team member.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
