Posting Details
The New Mexico Regulation and Licensing Department (RLD) is more than regulators, we are the backbone of trust, innovation, and progress across the state. From championing consumer protection to empowering businesses, professionals and industries, RLD is at the center of shaping New Mexico's economic future.
The Boards and Commissions Division oversees the administration of 28 professional and occupational licensing boards and commissions, and approximately 100,000 individual licenses ranging from dentists and social workers to real estate brokers and cosmetologists. This position is located within the Divisions Professional Licensing Bureau, based out of the Department's Santa Fe office.
Each board and commission has its own set of rules and its own licensing requirements. The Governor of New Mexico appoints members to boards and commissions who work closely with the Superintendent of the New Mexico Regulation and Licensing Department to protect consumer rights while promoting good business practices and economic growth.
Here at RLD, you will find growth, purpose and the chance to leave your mark on one of New Mexico's most influential agencies.
Interviews are anticipated to be conducted within two weeks of closing date.
Why does the job exist?
The Licensing and Support Specialist will assist the team with day-to-day licensing matters, including receiving, processing and approving applications for initial licensure and licensure renewals. The Licensing and Support Specialist will serve as a primary contact and manage phone calls and emails related to their assigned boards. In addition to licensing processes, this position may be called upon to assist board administrators with the administrative functions of boards meetings, including preparing meeting packets, communication with board members and various other supportive duties. This position works closely with administrative staff and provides an excellent opportunity for professional growth within the division. This position will have other duties as assigned as necessary to support the operation of the division and department.
How does it get done?
As part of our team, you'll step into a dynamic environment where every day brings new challenges and opportunities. Some Key responsibilities for the incumbent are:
Independently manage licensing processes in collaboration with other staff of an assigned board or group of boards, within the Professional Licensing Bureau.
Assist applicants and answer questions from constituents regarding how to both obtain and maintain different professional licenses in New Mexico.
Engage in daily communication via phone, emails and walk-in customers by reviewing their application and answering any questions that may arise.
Maintain working relationship with other licensing staff, compliance staff and legal counsel within the division, as well as individuals outside of the department as needed.
Must be able to regularly operate a provided state vehicle for purposes of essential travel to/from sites and other locations as necessary to carry out the duties of the position.
Who are the customers?
As a Division, our customers are the public, licensees, and the members who serve on our boards and commissions. The Licensing and Support Specialist's primary customers are individuals applying for a professional license. The position does assist the division as a whole in its mission to assist boards and commissions in executing their duties and to ensure that constituents, which includes current licenses, applicants and other member of the public are informed as to the requirements for initial licensure, renewal and accountability with any compliance actions related to the 28 professions regulated by the division.
Ideal Candidate
As a Division, our customers are the public, licensees, and the members who serve on our boards and commissions. The Licensing and Support Specialist's primary customers are individuals applying for a professional license. The position does assist the division as a whole in its mission to assist boards and commissions in executing their duties and to ensure that constituents, which includes current licenses, applicants and other member of the public are informed as to the requirements for initial licensure, renewal and accountability with any compliance actions related to the 28 professions regulated by the division.
Minimum Qualification
High School diploma or Equivalency and two (2) years of experience in office administration, budgeting, purchasing, finance, accounting, auditing, cash management, contract management, and/or the procedures of business and management principles involved in strategic planning. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.
Employment Requirements
Applicants must have and maintain current driver's license, Defensive Driving Certificate and be able to pass a Background Check.
Working Conditions
Office setting, exposure to visual/video display terminal (VDT) and extensive personal computer and telephone usage with extended periods of sitting. Must be able to lift twenty-five (25) pounds. Occasional in-state travel may be required for training and meetings.
Must be able to regularly operate a provided state vehicle for purposes of essential travel to/from sites and other locations as necessary to carry out the duties of the position.
Supplemental Information
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Agency Contact Information: Pauline Varela (505) 476-9950. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
