Supervisors are hourly tipped employees responsible for overseeing the execution of operational functions within the business, and acting as a direct leader to Bakers and Experts. Supervisors report directly to Management.
Supervisor Responsibilities include, but are not limited to these points in addition to Baker Responsibilities:
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Read, understand, follow, and model all company policies consistently
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Establish a safe, secure, inclusive, welcoming, and healthy environment for employees and customers
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Ensure Bakers are meeting performance expectations, brand and company standards, and food safety standards at all times
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Efficiently and proactively plan workload for employees and delegate tasks as needed
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Clearly communicate information and instructions to employees
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Consistently meet or exceed communicated deadlines
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Train new and existing Bakers to perform required tasks efficiently with high quality
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Coach Bakers as needed to meet expectations
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Partner with Management on escalated Baker Performance Management as needed
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Effectively handle customer service issues and complaints, partnering with Management if further escalation is needed
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Support inventory processing and organization to meet all company and food safety standards
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Share observations, idea-share, and provide feedback upward to Management
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Open and close the store including assurance of physical security of the building
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Cash handling responsibilities including counting the drawer, daily deposits, and processing change
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React quickly to situations that require immediate attention
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Maintain a professional appearance and attitude in a fast-paced environment
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Consistently provide reliability with high integrity and a strong work ethic
Supervisor Requirements and Essential Functions include, but are not limited to these points in addition to Baker and Expert Functions:
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Be at least 18 years of age
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Possession of or ability to obtain a valid ServSafe Food Handler’s Permit
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Safely handle and work in close proximity to food allergens including milk, egg, nuts, wheat, soy, and sesame
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Safely use and be in contact with industrial cleaning chemicals and supplies
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Ability to work in a hot, hectic, and loud environment for entire shifts - up to 8 hours
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Stand, walk, bend, crouch, and use hands (gross and fine manipulation) for entire shifts - up to 8 hours
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Frequently lift, push, or pull heavy items weighing up to 50 pounds and move them up to 20 feet without assistance
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Frequently climb up and down a stepladder while accessing, balancing, and/or carrying items (including overhead) weighing up to 25 pounds without assistance
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Handle and operate industrial appliances including mixers, ovens, chillers, and freezers
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Basic math, computer, and reading comprehension skills
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Fluent in English for both verbal and written communications
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Clarity of vision including but not limited to near visual activity (20 inches or less) and far visual activity (20 feet or more)
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The ability to hear, understand, and distinguish speech and/or other sounds in-person, over a telephone, and virtually through videos or recordings
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Ability to work up to 40 hours in a work week (Monday-Saturday)
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Strong written and verbal communication skills
