Compliance Solutions Occupational Trainers, the nation’s largest privately held provider of E-Learning, Virtual, and Instructor-Led training for the Environmental, Health and Safety community (EH&S) is seeking an enthusiastic, customer focused individual for our Customer Service Team. The ideal candidate will demonstrate excellent communication, multi-tasking, initiative, interpersonal, and computer skills with relevant work experience displaying a proven ability to function both independently and as an integral part of a team. Upward growth in responsibilities and compensation exists for the right candidate.
Job Responsibilities
· Resolve customer issues and answer questions in a professional manner
· Manage inbound and outbound calls in a professional, efficient manner
· Provide administrative assistance to company sales and operations personnel
· Manage student/client confirmation, cancellation and reschedule calls
· Identify and refer sales leads and identify opportunities
· Process orders placed through the company website
· Data entry of sales orders, customer records and student training information
· Maintain accurate records of all customer interactions in NetSuite
· Manage verbal and written communication for current and prospective clients
Required Qualifications
· 1+ years of experience in customer service or sales
· Ability to type a minimum of 40 WPM
· Excellent communication and interpersonal skills
· Ability to work independently and as part of a team
· Proficient using Microsoft Office Suite including Excel
· Detail oriented problem solver who is solutions oriented
· Ability to multitask and prioritize workload
Additional Qualifications
· Bilingual (English/Spanish) is a definite plus
· Sales / Customer Support using an ERP and CRM is a plus, (ex: NetSuite, Salesforce, HubSpot)
· HS Diploma or GED required. Bachelor’s degree preferred
Additional Information
· Full-time, in-person position (Monday-Friday, 8AM-5PM).
· The starting hourly wage is $20 - $22.50 per hour with annual reviews
Key Performance Metrics
· Accomplishment of Annual Goals, Quarterly Objectives & Tasks
· Other key metrics as assigned by management
Pay: $20.00 - $22.50 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Retirement plan
- Vision insurance
Work Location: In person
