JOB Provides first response to IT support issues. Collaborates with IT staff to support users. Provides a wide range of support regarding laptops, desktop PCs, Zero Clients, VMWare Virtual Machines, and a variety of applications including Office 365 and Adobe. Works under the general direction of the IT Service Delivery Manager. EXAMPLE OF DUTIES
- Responds to IT support calls or tickets entered by users in a timely manner.
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Sets up IT equipment for users such as laptops or desktops.
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Provide day to day support for hardware and applications including installations, upgrades, and troubleshooting.
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Collaborate with IT members to implement new projects and support business objectives.
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Performs other duties as assigned.
SUPPLEMENTAL INFORMATION
Typical Work Environment
Variety of floor surfaces including concrete, gravel, asphalt, dirt, tile, loose stones, uneven surfaces, slippery surfaces, and wet surfaces; Inside environment; Outside environment all year in all weather conditions and temperatures; Chemicals; Lighting conditions including natural light, fluorescent, head lamps, incandescent, and low light; Vibration; Moving equipment; Work in Clustered Spaces
Body Position Demands
Standing; Walking; Climbing stairs; Climbing ladders; Reaching forward and overhead; Balancing; Object handling; Simple hand/ Firm hand grasping; Operating controls; Sitting; Stooping; Kneeling; Crouching; Crawling; Typing; Fine hand coordination
Physical Demands (max forces are expected to be infrequent)
Max Weight Lifted: 59 lbs (117 lbs/2 person lift)
Max Weight Carried: 59 lbs (117 lbs/2 person lift)
Max Force Pushed: 65 lbs
Max Force Pulled: 65 lbs
Sensory Requirements
Wide field of View; Perception - Spatial; Vision - Near; Depth Perception; Perception - Form; Feeling with fingers; Speaking; Vision - near and far
