Description:
Job Summary
Prepares all alcoholic beverages for guests and venue servers. Actively takes orders, conducts full and complete food/beverage service, and monitors guests’ bar/dining experience. Interacts with the bar guests, employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.
Job Activities
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Maintain professional appearance standards as directed in the Company Employee Handbook.
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Anticipate and accommodate the needs of the guests.
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Provides professional and exceptional service.
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Presents menus, answers questions and make suggestions for all food and beverage items.
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Informs guests of all food and beverage specials, with prices.
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Required to solicit any allergy or dietary restrictions from each guest.
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Accurately enter all orders into the POS system and follow proper cash/payment card procedures.
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Ensures the delivery of all food and beverage to the guests at the bar and lounge (where applicable).
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Maintain general cleanliness of bar and bar area, and the entire venue.
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Makes sure all liquor displays and shelving are organized, and par levels are maintained.
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Follow supervisor’s instructions, communicate with and support co-workers, be a team player.
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Possesses in-depth knowledge of all food and beverage menus and the company.
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Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.
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Complies with Department of Health and company sanitation standards.
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Accurately completes all end-of-shift financial procedures.
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Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers and chefs.
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Properly sets-up the bar stations, performs side-work and other opening/closing procedures as directed by management, including:
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Ensures the bar and bar area are clean and free of debris
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Sets bar with proper equipment, and settings as required
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Wipes down bar-top, bar stools, lounge tables and chairs
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Stocks bar-stations with prescribed supplies
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Performs opening and closing side-work as prescribed
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Properly follow all beverage requisition procedures
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Reports all breakage, damage of equipment or furniture immediately to management.
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Attends and participates in daily pre-service meetings.
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Attends and participates in any training sessions or departmental meetings.
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Learn by listening, observing other team members and sharing knowledge while leading by example.
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Portrays a positive and professional attitude.
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Demonstrates knowledge of Company, its partners and supporting hotel environments.
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Works as part of a team and provides help and support to all fellow team members.
Requirements:
Education, Experience and Skill Requirements
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Company in-venue bartender training, Alcohol Awareness Certification, Food Handling Certificate.
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1-2 years of professional beverage experience.
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Previous bartending experience.
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Experience in a high-volume restaurant/nightclub/lounge.
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Must be able to stand, lift and bend for extended periods of time.
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Must be able to bend and lift to 50 lbs.
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Role may include job duties or tasks requiring repetitive motion.
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Exposure to hot kitchen elements or cleaning materials.
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Must be able to work and remain focused in a fast-paced and ever-changing environment.
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Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.
