About the Role
Saebo, Inc. is seeking a reliable and detail-oriented Customer Success Coordinator that will serve as a primary point of contact for assigned dealers and customers, ensuring a seamless experience throughout the order lifecycle. This role is responsible for processing orders, providing timely communication, coordinating with internal teams, and delivering exceptional customer service. The ideal candidate is detail-oriented, organized, and committed to building strong customer relationships while supporting operational excellence.
Key Responsibilities
- Serve as the primary point of contact for assigned dealers and customers, providing exceptional customer service and timely support.
- Respond promptly and professionally to customer inquiries via email, phone, and other communication channels.
- Review purchase orders for accuracy, pricing, product availability, shipping requirements, and completeness prior to processing.
- Prepare quotations, pro forma invoices, freight quotes, and other sales documentation as requested.
- Process customer orders and coordinate fulfillment from order entry through shipment and delivery.
- Proactively communicate order status, estimated ship dates, backorders, and shipping updates to customers.
- Maintain accurate customer, order, and shipment records within company systems.
- Prepare and distribute order acknowledgements, shipping documentation, invoices, and other related paperwork.
- Partner with Sales, Operations, Warehouse, and Customer Service teams to ensure timely, accurate order fulfillment and an exceptional customer experience.
- Identify and resolve order discrepancies, pricing issues, shipment concerns, and customer requests by collaborating with internal departments and escalating issues when appropriate.
- Monitor customer accounts to ensure a positive experience, identify opportunities to improve service, and build long-term customer relationships.
- Support continuous improvement initiatives by identifying process enhancements that improve efficiency and customer satisfaction.
Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Previous experience in customer service, customer success, order management, sales support, or administrative support preferred.
- Strong written and verbal communication skills.
- Excellent organizational skills with exceptional attention to detail.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Proficient in Microsoft Office Suite; experience with Salesforce or other CRM systems is preferred.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Strong problem-solving skills and a customer-first mindset.
- Experience with parcel and freight shipping platforms (UPS, Fedex, LTL/TL)
- Ability to lift up to 50 lbs, stand for extended periods and work in a warehouse environment
Why You’ll Love Working at Saebo
Join a mission-driven team dedicated to helping people through innovation and teamwork. Saebo offers a collaborative environment where your work directly contributes to improving lives every day.
Ability to Commute:
- Charlotte, NC 28217 (Required)
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Can you briefly explain (just a couple of sentences) what you find attractive about this role at Saebo?
- How many hours a week are you looking for?
- What is your current and/or desired compensation range?
Work Location: In person
