- The Executive Housekeeper is responsible for overseeing all housekeeping and laundry operations to ensure the hotel consistently provides clean, comfortable, and well-maintained guest rooms and public areas. This position leads, trains, and motivates the housekeeping team while maintaining brand standards, guest satisfaction, and operational efficiency.
Essential Responsibilities
- Manage the daily operations of the housekeeping and laundry departments.
- Hire, train, coach, schedule, and evaluate housekeeping team members.
- Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness and compliance with Holiday Inn brand standards.
- Ensure all rooms are cleaned and available for guest arrivals in a timely manner.
- Monitor inventory of linens, amenities, cleaning supplies, and equipment.
- Order supplies and maintain budget controls.
- Coordinate with the Front Desk and Maintenance departments to prioritize room availability and resolve maintenance issues.
- Respond promptly and professionally to guest requests and concerns.
- Ensure compliance with all safety, sanitation, and OSHA regulations.
- Maintain accurate departmental records, schedules, payroll, and productivity reports.
- Foster a positive, team-oriented work environment focused on exceptional guest service.
Qualifications
- Previous housekeeping management experience in a hotel required.
- Strong leadership, communication, and organizational skills.
- Ability to train, motivate, and hold team members accountable.
- Knowledge of hotel housekeeping procedures, cleaning chemicals, and safety standards.
- Ability to work a flexible schedule, including weekends and holidays.
- Proficiency with Microsoft Office and hotel property management systems is preferred.
- Must be able to lift up to 35 pounds and remain on your feet for extended periods.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Vision insurance
Ability to Commute:
- Knoxville, TN 37912 (Preferred)
Ability to Relocate:
- Knoxville, TN 37912: Relocate before starting work (Preferred)
Work Location: In person
