Overview:
The Senior Director of Operations provides operational leadership across DCH Health System and serves as a senior administrative leader at Northport Medical Center. The position supports the Chief Operating Officer in ensuring effective day-to-day operations at Northport, facilitating collaboration across departments, resolving operational barriers, and advancing organizational priorities.
The Senior Director also has direct system-wide responsibility for designated clinical and support services, ensuring consistent performance, quality, financial stewardship, workforce effectiveness, and service excellence across DCH facilities.
Areas of Direct Responsibility - The Senior Director provides system-wide leadership and oversight for:
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Environmental Services
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Food and Nutritional Services
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Security
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Laundry Services
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Pastoral Care
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Rehabilitation and Therapy Services
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Behavioral Health Services
Responsibilities:
Operational Leadership
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Serve as a visible senior administrative leader at Northport Medical Center and support effective day-to-day hospital operations.
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Partner with nursing, medical staff, clinical, and administrative leaders to identify and resolve operational issues.
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Facilitate coordination across departments to improve patient flow, service delivery, patient experience, and operational efficiency.
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Escalate significant operational, safety, workforce, physician, or patient concerns to the COO and other appropriate leaders.
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Support implementation of system strategic and operational priorities at Northport Medical Center.
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Represent Administration on committees, initiatives, and special projects as assigned.
System-Wide Departmental Leadership
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Provide direct leadership and accountability for assigned departments across DCH Health System.
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Establish consistent expectations, performance standards, and operating practices across facilities.
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Coach and develop department leaders and hold leaders accountable for operational, financial, quality, workforce, and service outcomes.
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Evaluate staffing models, productivity, workflows, resource utilization, and organizational structures.
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Identify opportunities to standardize services, improve efficiency, reduce unnecessary variation, and strengthen collaboration across facilities.
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Ensure appropriate coordination between system-wide departments and local hospital leadership.
Performance & Financial Management
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Establish and monitor key performance indicators for assigned departments, including quality, patient experience, workforce, productivity, and financial performance.
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Develop and implement corrective action plans when performance does not meet expectations.
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Provide oversight of departmental operating and capital budgets in collaboration with department leaders and Finance.
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Monitor labor, productivity, supplies, purchased services, contracts, and other significant expenses.
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Identify opportunities for cost reduction and operational improvement while maintaining quality, safety, and service.
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Support annual operating and capital planning for assigned areas.
Quality, Safety & Regulatory Compliance
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Promote a culture of quality, safety, accountability, and continuous improvement.
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Ensure assigned departments maintain compliance with applicable regulatory, accreditation, and organizational requirements.
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Partner with Quality, Patient Safety, Infection Prevention, Risk Management, Compliance, Human Resources, and other leaders to address identified concerns.
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Ensure corrective actions resulting from audits, surveys, safety events, or performance reviews are completed and sustained.
Leadership & Organizational Effectiveness
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Develop high-performing leaders and promote a culture of collaboration, accountability, and service.
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Partner with Human Resources on recruitment, retention, succession planning, employee engagement, and leadership development.
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Promote a system-first approach to decision-making and service delivery.
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Lead or participate in strategic initiatives, service development, operational redesign, and other projects as assigned by the COO.
Leader Standards:
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Manages departmental budget
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Interviews, selects, hires, and retains employees
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Ensures orientation and training for employees
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Manages performance, including other management positions
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Promotes, demotes, or transfers employees to meet organizational needs
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Executes employee accountability process up to and including termination
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Manages departmental productivity standards
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Provides strategic leadership for department(s)
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Performs long range planning and overall direction setting at the departmental level
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Responsible for department organizational structure and alignment to meet forecasted business needs
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Responsible for development, implementation and interpretation of system policies within a major organizational/functional area or the development and review of system policies within a recognized discipline
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Performs compliance requirements
- Approves payroll and is responsible for accurate payment of employees
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Assures meeting/exceeding of DCH mission, vision, and departmental goals
DCH Standards:
- Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
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Performs compliance requirements as outlined in the Employee Handbook
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Must adhere to the DCH Mission, Vision, and Values including creating positive relationships with patients/families, coworkers, colleagues and with self.
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Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
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Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
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Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
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Requires use of electronic mail, time and attendance software, learning management software and intranet.
- Must adhere to all DCH Health System policies and procedures.
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All other duties as assigned.
Qualifications:
Required:
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Master’s degree in Healthcare Administration, Health Services Administration, Business Administration, Nursing, Public Health, or a closely related field from an accredited institution
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Minimum of five (5) years of progressively responsible healthcare leadership experience.
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Minimum of three (3) years of experience at the Director level or above.
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Demonstrated responsibility for departmental operations, financial performance, workforce management, and performance improvement.
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Experience leading multiple departments, service lines, or complex operational functions.
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Demonstrated ability to lead and develop other leaders and achieve measurable performance improvement
Preferred:
- Leadership experience in an acute-care hospital or multi-hospital health system.
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Experience with multi-facility or system-wide operations.
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Experience overseeing both clinical and non-clinical services
Other Skills:
- Strong healthcare operational and financial acumen.
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Demonstrated ability to lead through both direct authority and influence.
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Strong analytical, problem-solving, and performance-management skills.
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Ability to manage multiple priorities and diverse operational areas.
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Effective physician, clinical, and executive relationship-management skills.
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Strong written and verbal communication skills.
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Knowledge of healthcare regulatory, accreditation, quality, and safety requirements.
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Demonstrated ability to lead change, develop leaders, and drive accountability.
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Commitment to patient-centered care, employee engagement, operational excellence, and responsible stewardship of organizational resources
Must be able to read, write legibly, speak, and comprehend English.
WORKING CONDITIONS
Work Context
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Various communication and interaction with leadership, employees, visitors, and patients.
Physical Factors
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Travel between facilities required.
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Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
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Must be able to perform the duties with or without reasonable accommodation.
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Hearing and vision must be normal or corrected to within normal range.
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Physical presence onsite is essential
