GENERAL SUMMARY
The Center Director is responsible for managing the overall customer experience, sales and local marketing strategies of the Center to achieve performance goals and grow the Center. The Center Director is also responsible for managing the day-to-day Center operations to ensure a consistent quality education experience for Sylvan customers while managing costs. He/She ensures that policies and procedures are executed according to Sylvan standards. The Director manages and coaches Center staff and serves as a principle point of contact for the Franchisee.
SKILLS AND ABILITIES REQUIRED
- Strong customer service, interpersonal, and communication skills; Outgoing people-oriented approach preferred
- Proven ability to effectively use customer service and consultative sales skills to establish and build relationships
- Proven sales skills with a strong sense of urgency
- Proven ability to supervise, coach, and develop Center staff
- Strong presentation skills for small group opportunities
- Ability to track and interpret business metrics and financial skills
- Strong analytical and problem solving skills
- Strong organizational skills; Proven ability to manage multiple tasks and be flexible
- Ability to work a flexible schedule, including evenings and Saturdays
- Ability to occasionally lift and/or move up to ten pounds
Requirements
- Four year degree required
- Experience working with children required; Retail sales experience preferred
- Experience using Microsoft Office and other standard business applications including social media tools
- Familiarity with instructional technology and tablet computers preferred
Job Type: Full-time
Pay: $40,000.00 per year
Benefits:
- Employee discount
- Paid time off
Experience:
- Teaching: 3 years (Required)
Ability to Commute:
- El Paso, TX 79912 (Required)
Ability to Relocate:
- El Paso, TX 79912: Relocate before starting work (Required)
Work Location: In person
