Role Overview
We’re hiring a detail-oriented team player to support our operations and customer service efforts.
In this role, you’ll manage customer and order data, create and send invoices, follow up with distributors and customers, and provide direct support by phone and email. You’ll be trained across the Zoho suite — CRM, Books, Inventory, and Desk — and cross-trained on key ops roles so you can step in when needed and keep things moving.
You’ll also coordinate with our sales and distribution partners to support forecasts, inventory alignment, and customer onboarding.
Key Responsibilities
- Coordinate sales orders with distributor partners
- Enter and maintain customer, sales, and order data into our system
- Generate and send accurate invoices
- Follow up with distributors and customers via phone and email
- Respond to service requests and support inquiries
- Track and manage inventory and assets by warehouse and geography
- Coordinate with distribution partners on forecast alignment and fulfillment
- Support sales team with new customer activation and execution
- Review reports to catch errors, analyze usage, and monitor performance
- Document all activities and discussions in CRM
- Identify and share process improvements and customer feedback internally
- Assist with upsell opportunities by monitoring SKU performance
- Step in to support other ops functions during workload spikes or absences
Required Skills
- Strong attention to detail and follow-through
- Confident phone and email communication
- Intermediate Excel skills (filters, formulas, pivot tables a plus)
- Quick learner with ability to navigate Zoho Suite and other tools
- Organized and proactive — not afraid to ask questions or flag issues
- Comfortable working in a fast-paced, results-focused environment
Nice to Have
- Experience in foodservice, hospitality, or B2B sales support
- Familiarity with subscription-based business models
- Bilingual (English/Spanish)
The Right Person Is...
- Curious and adaptable — ready to jump in where help is needed
- Process-oriented but not rigid — knows when to follow and when to improve
- Proud to keep things running behind the scenes
- Accountable and reliable — doesn’t let things fall through the cracks
- Respected for being resourceful and getting things done
About Donna Italia
Donna Italia is a fast-growing foodservice brand that helps hospitality businesses serve premium Italian pizza effortlessly. We provide high-quality par-baked pizza products and free-use ovens through a unique subscription-based model. Our customers include hotels, casinos, restaurants, bars, and venues across the U.S., and our mission is to make serving authentic Italian pizza simple, profitable, and consistent. No chefs or complex prep needed.
We're a direct, fast-moving, and execution-focused team. We believe in solving problems, taking ownership, and building strong partnerships, both with our customers and inside our company.
Job Type: Full-time
Pay: $39,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Shift:
Work Location: In person
