Responsibilities
•You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•Field customer complaints when necessary
•Perform regular bookkeeping duties: make sure hotel guest information is current and correct
•Communicate with housekeeping to make sure guest rooms are ready
•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Job Type: Part-time
Pay: $9.00 - $10.00 per hour
Experience:
- Customer service: 1 year (Required)
- Hotel experience: 1 year (Required)
- Administrative experience: 1 year (Required)
- Hospitality: 1 year (Required)
- Front desk: 1 year (Required)
Work Location: In person
