Overview
(able to cover overnight if needed)
We are seeking a dedicated and experienced Hotel Front Desk agent to join our team. The ideal candidate will have a passion for hospitality and a commitment to providing exceptional customer service. As the Front Desk you will ensure that guests receive the highest level of service during their stay. You will play a crucial role in managing guest relations, coordinating with other departments, and maintaining the smooth operation of the front desk area.
Responsibilities
- daily front desk operations, ensuring all tasks are completed efficiently and accurately.
- Provide outstanding customer service by addressing guest inquiries, resolving issues, and enhancing their overall experience.
- Conduct night audits as required, ensuring all financial transactions are accurate and reconciled.
- Train, mentor, and evaluate front desk staff to maintain high standards of service and professionalism.
- Manage guest check-ins and check-outs, ensuring proper procedures are followed for a seamless experience.
- Maintain effective communication with management and other departments to ensure guest needs are met promptly.
- Handle phone inquiries with excellent phone etiquette, providing information about hotel services and amenities.
- Foster positive guest relations by being attentive to their needs and preferences throughout their stay.
- Assist in developing strategies to improve guest satisfaction scores and overall hotel performance.
Qualifications
- Previous experience in a role within the hospitality industry is preferred.
- Strong background in customer service with a focus on guest relations in a hotel or resort environment.
- Proficiency in front desk operations, including familiarity with hotel management software.
- Excellent communication skills, both verbal and written; multilingual abilities are a plus.
- Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
- Knowledge of hospitality management principles and practices is desirable.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join our team as a Hotel Front Desk Supervisor where you can make a difference in our guests' experiences while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Referral program
- Vision insurance
Ability to Commute:
- Woodbridge, VA 22192 (Required)
Ability to Relocate:
- Woodbridge, VA 22192: Relocate before starting work (Required)
Work Location: In person
