JOB SUMMARY:
This position is responsible for greeting guests at the door. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner.
DUTIES AND RESPONSIBILITIES:
- Greets and seats guests, presents menus to guests, informs them of special catch and soups.
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Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations.
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Takes names on a waiting list.
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Runs the floor plan board.
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Observes tables and keeps track of clean, dirty and occupied tables.
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Takes guest information and quotes wait times to guests accurately when tables are not immediately available.
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Cleans, organizes and stocks menus at host area.
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Answers phone and answers questions concerning the menu and restaurant.
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Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience.
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Fills to-go orders, if applicable.
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Maintains restrooms throughout shift.
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Sweeps foyer and front entrance area frequently.
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Performs other duties as directed.
KNOWLEDGE, SKILLS & ABILITIES
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Must be able to convey information and ideas clearly
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Must be able to evaluate and choose alternate courses of action quickly and accurately
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Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
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Must have the ability to gather information from all sources available and know how to use this information to best resolve a problem or need
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Must be effective in listening to and understanding the concerns and issues raised by other employees or customers
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Must be able to prioritize work as needed
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Must communicate effectively with all levels of management
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Maintain high standards of personal appearance and grooming
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Maintain regular attendance
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Ability to establish and maintain effective working relationships with employees, customers and patrons
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Must have reliable transportation
QUALIFICATIONS:
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Minimum of high school diploma / equivalency
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Must possess English Language Skills sufficient to fully comprehend job assignments, including the ability to read, write and communicate in fluent English
PHYSICAL REQUIREMENTS:
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Working extended hours may be required as needed
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Regularly required to stand, walk and use repetitive wrist and finger movement, handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl
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Work standing on feet for extended periods of time, approximately 8+ hours per day
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Lifting (rarely) 20 – 25 lbs.
