The Veterans Health Administration?s (VHA?s) Veterans Health Information Exchange (VHIE) Program (www.va.gov/vhie), formerly known as the Virtual Lifetime Electronic Record (VLER) Health Program, allows VA, participating community care providers, and Veteran patients to securely share health information from a Veteran?s health record electronically.
As a Veterans Integrated Service Network (VISN) Level VHIE Program Implementation Coordinator (VHIE Coordinator), you will be assigned a specific VISN, which includes VA Medical Centers (VAMCs) and their respective community-based outpatient clinics and local community care providers. You will be responsible for VHIE Program implementation with the health information exchange communities defined as the VA facilities, local community care providers, and shared Veteran patients within your assigned VISN. You will work closely together with other VISN-Level VHIE Coordinators and VHIE Program Office government and contract staff utilizing and sharing success stories, best practices and lessons learned. You will provide support to VHIE Program Office teams as assigned.
Successful VISN-Level VHIE Coordinators possess exemplary skills in leadership, communications, training, time management, attention to detail, and stakeholder collaboration and troubleshooting support. Additionally, expect VISN-Level VHIE Coordinators to be self-starters, applying project management concepts in a changing landscape, delivering executive level presentations, conducting both administrative and clinical staff trainings, interpreting health information exchange performance metrics, and documenting process workflows.
VISN-Level VHIE Coordinator Core Duties:
- Function as the VISN-level VHIE liaison and primary point of contact between the VHIE Program Office and respective teams, local community care providers, VISN and VAMC administrative and clinical staff, and most importantly Veteran patients
- Conduct ongoing implementation status meetings with VHIE stakeholders outlining as-is and to-be business processes, progress toward implementation milestones, best practices, challenges, risks, lessons learned, and next steps
- Conduct outreach to and ongoing status meetings with local community care providers addressing system capabilities, connection status, and data quality concerns for both VA Exchange and VA Direct Messaging
- Function as the VISN-level VHIE educator and provide virtual and/or in-person VHIE trainings to VISN leadership, VAMC leadership and staff, and Veterans about the VHIE Program?s VA Exchange and VA Direct Messaging products, VHA Directive 6371, VHIE Implementation Guide, and VHIE Implementation Toolkit
- Collaborate with and provide Veteran sharing preference VA Form processing and web-based application education to VA administrative and clinical staff to properly handle patient health information sharing preference requests
- Collaborate with and provide VA Exchange education to VA clinical staff to view patient level health information from connected community care providers in Joint Longitudinal Viewer (JLV) and/or Cerner Millennium equivalent application to enhance patient care coordination with local community care providers
- Collaborate with and provide VA Direct Messaging and/or Cerner Millennium equivalent application education to VA clinical staff in identifying use cases, opportunities for process improvement, and improved workflows to enhance patient care coordination with local community care providers
- Coordinate in-person visits at least once every 3 months to VA facilities to meet with VHIE stakeholders, provide VHIE training, and attend Veteran patient and staff outreach events
- Complete ongoing contract deliverable documentation as assigned
Salary: Negotiable
Place of Performance: 100% remote work from/near the preferred states in VISN 21 (California, Hawaii, Nevada) and within 45-mile driving radius to at least one VA Medical Center.
Travel Expectations: Minimum of once every 3 months to assigned VISN?s VA Medical Centers (VAMCs), respective community-based outpatient clinics, and local community care providers facilities. One annual face-to-face required team training.
