Job Overview
Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this energetic role, you will be the friendly face at the front desk, providing exceptional customer service, handling reservations, and ensuring smooth check-in and check-out processes. Your proactive approach and hospitality expertise will help foster a welcoming environment that encourages guest loyalty and satisfaction. This paid position offers an exciting opportunity to develop your hotel management skills while delivering top-tier guest relations.
Responsibilities
- Greet guests warmly upon arrival, ensuring a positive first impression through excellent phone etiquette and personable client communication
- Manage hotel reservations using property management systems (PMS) such as OPERA or similar platforms, including booking, modifying, and canceling reservations
- Handle guest inquiries efficiently via multi-line phone systems and in person, providing accurate information about hotel amenities and local attractions
- Assist guests with check-in/check-out procedures, ensuring all details are accurately recorded in the front desk system
- Address guest concerns promptly with customer service problem-solving skills, escalating issues when necessary to maintain guest satisfaction
- Support night audit operations by reconciling accounts and preparing reports to ensure financial accuracy at the end of each shift
- Follow hotel emergency procedures to ensure guest safety and respond effectively to any incidents or emergencies
Qualifications
- Proven experience in hospitality management or front desk operations within a hotel or resort environment
- Strong customer service skills with a friendly, energetic attitude and excellent communication abilities in multiple languages; bilingual proficiency is highly desirable
- Familiarity with hospitality reservation systems such as OPERA or other property management systems (PMS)
- Knowledge of hotel emergency procedures and guest relations best practices
- Ability to handle multi-line phone systems efficiently while maintaining professionalism and courtesy
- Experience with night audit processes and resort operations is a plus
- Demonstrated problem-solving skills in customer service scenarios and effective client communication techniques
Join us to be part of a vibrant team dedicated to delivering exceptional hospitality experiences. We value energetic individuals who thrive on creating welcoming environments for every guest!
Pay: $16.00 - $18.00 per hour
Benefits:
Work Location: In person
