How you move is why we’re here. ®
Now more than ever.
Get back to what you need and love to do.
The possibilities are endless...
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.
If this describes you then let’s talk!
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Emp Status
Regular Full time
Work Shift
Day (United States of America)
Compensation Range
The base pay scale for this position is $32.39 - $36.04. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.
JOB DESCRIPTION
- This is a highly visible customer service position that is responsible for scheduling, pre-registration and registration of patients in person and by phone using the Epic system. The Patient Access Specialist (PAS) I is an entry level multifaceted position that works with interdisciplinary team members in the management of patient flow. The PAS I spends most of the day completing repetitive core PAS tasks for one functional area and meets standard productivity and quality expectations. Daily tasks include any of the following: interviewing patients of all ages and/or their representatives, accurately entering and updating patient demographics; obtaining and scanning legal IDs, insurance cards, signed consent forms, third party liability documents, and advance care plans; obtaining electronic and/or phone benefit verifications, coordinating benefits, determining participating and non-participating insurance coverage, collecting co-payments and out of pocket payments; and resolving patient checklists and workqueue encounters. Daily tasks may also include: coverage of similar functions in other department areas, making appointments, transcribing MD orders, scheduling of follow-up tests procedures and/or appointments, providing patients with visit itinerary, signing-in, admitting and checking-out procedures, assisting with chart preparation, bed-planning, and other Patient Access Specialist functions as appropriate; especially the PAS I working towards achieving PAS II promotional status.
Qualifications
YEARS OF EXPERIENCE REQUIRED
Experience in admitting and/or ambulatory setting or patient registration in an outpatient setting. 0-1
YEARS OF EXPERIENCE PREFERRED
Healthcare/Medical - Admissions as well as Patient Access experience in a hospital and/or ambulatory care setting or Patient Registration in an Outpatient setting. 2 Healthcare/Medical - Admissions Strong computer skills, with proficiency in office automated tools: e-mail, outlook and data entry. Effective communicator with all levels of staff, patients and customers. Displays emotional control Ability to respond positively to fluctuations in patient flow. Heavy phones, able to triage phone calls and respond professionally to fluctuations in call volume. Coachable Knowledge of front end role in revenue cycle: insurance benefits collection, verification, authorization, pre-certification, etc. Working knowledge of medical terminology. Self directed, motivated, resourceful, demonstrates initiative. Working knowledge of MS Office Suite applications: Word, Excel, Outlook. Proficiency in EPIC Prelude and Cadence Ability to add, subtract, multiply, divide, and calculate percentages Performs accurate typing at 45-60 wpm Bilingual a plus
PHYSICAL WORKING CONDITIONS
Sitting in the same location or standing/walking Sitting in the same location or standing/walking; required to stoop, climb or lift light material (10 to 20 lbs.) or equipment.
ENVIRONMENTAL WORKING CONDITIONS
Indoor area with frequent exposure Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise. Examples: patient care providers and laboratory technicians.
HAZARDS OSHA
Category 2 Tasks that involve no exposure to blood, body fluids, tissues, and other potentially infectious materials; but employment may require performing unplanned Category 1 tasks.
EDUCATION REQUIRED
A high school diploma or equivalent (G. E.D.), may include specialized or vocational courses. High School Diploma
EDUCATION PREFERRED
Associates
SKILLS PREFERRED
Working knowledge of medical terminology. Self directed, motivated, resourceful, demonstrates initiative. Working knowledge of MS Office Suite applications: Word, Excel, Outlook. Proficiency in EPIC Prelude and Cadence Ability to add, subtract, multiply, divide, and calculate percentages Performs accurate typing at 45-60 wpm Bilingual a plus
Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.
