SUMMARY
Functions as an experienced technician who is able to perform diagnoses and repairs of most vehicle components with little supervision required, and who has previously worked as a C-Class general service technician.
ESSENTIAL DUTIES
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Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
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Diagnoses cause of most malfunctions and performs repair.
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Communicates with parts department to obtain needed parts.
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Saves and tags parts of the job if under warranty or if requested by the customer.
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Examines assigned vehicle to determine if further safety or service work is required or recommended.
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Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
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Documents all work performed and recommended on the repair order.
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Road tests vehicles when required or refers to the test technician.
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Participates in manufacturer-sponsored training programs, schools, and events.
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Keeps abreast of manufacturer technical bulletins.
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Supervises work of any apprentice technicians as assigned.
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Reports machinery defects or malfunctions to supervisor.
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Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
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Keeps shop area neat and clean.
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Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.
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Understands, keeps abreast of and complies with federal, state, and local regulations such as hazardous waste disposal, OSHA Right-to-Know etc.
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Operates all tools and equipment in a safe manner.
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Reports any safety issues immediately to management.
Other tasks as assigned.
About the Role:
The General Service Technician—B Class role is critical in ensuring the proper installation, maintenance, and repair of technical equipment and systems across various environments. This position requires a hands-on approach to diagnosing issues, performing routine inspections, and implementing effective solutions to minimize downtime and optimize performance. The Technician will collaborate closely with other team members and departments to support operational goals and maintain high standards of safety and quality. This role demands adaptability to work with diverse technologies and the ability to stay current with industry advancements. Ultimately, the Technician contributes to the seamless functioning of technical infrastructure, directly impacting overall organizational efficiency and customer satisfaction.
Minimum Qualifications:
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High school diploma or equivalent.
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Proven experience as a technician or in a similar technical role.
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Basic understanding of electrical, mechanical, or electronic systems relevant to the industry.
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Ability to read and interpret technical manuals, schematics, and blueprints.
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Valid driver’s license and ability to travel to various job sites within the United States.
Preferred Qualifications:
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Associate degree or certification in a technical field such as electronics, HVAC, or mechanical technology.
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Experience with computerized maintenance management systems (CMMS).
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Familiarity with safety standards such as OSHA regulations.
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Strong troubleshooting and problem-solving skills.
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Previous experience working in a fast-paced, customer-focused environment.
Responsibilities:
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Perform installation, maintenance, and repair of technical equipment and systems according to company standards and manufacturer guidelines.
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Conduct routine inspections and diagnostic tests to identify malfunctions or potential issues.
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Document all service activities, including repairs, maintenance, and parts used, ensuring accurate records for future reference.
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Collaborate with team members and supervisors to prioritize tasks and resolve technical problems efficiently.
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Adhere to safety protocols and regulatory requirements to maintain a safe working environment.
Skills:
The Technician utilizes technical knowledge daily to diagnose and resolve equipment issues efficiently, ensuring minimal disruption to operations. Strong communication skills are essential for coordinating with team members and explaining technical information clearly to non-technical stakeholders. Attention to detail is critical when performing inspections and documenting maintenance activities to maintain accurate records and compliance. Problem-solving abilities enable the Technician to identify root causes and implement effective solutions promptly. Additionally, adaptability and continuous learning help the Technician stay current with evolving technologies and industry best practices, enhancing overall job performance.
