Job Summary
We are seeking an energetic and welcoming Front Desk Agent to be the first point of contact for our guests. In this dynamic role, you will deliver exceptional customer service, manage guest check-ins and check-outs, and ensure a smooth and memorable experience for all visitors. Your enthusiasm and professionalism will set the tone for our guests’ stay, creating a warm and inviting atmosphere that keeps them coming back. This paid position offers an exciting opportunity to showcase your hospitality skills and grow within the hotel industry.
Responsibilities
- Greet guests warmly upon arrival, providing a friendly and professional first impression
- Handle guest check-in and check-out procedures efficiently using hotel management software
- Manage multi-line phone systems with excellent phone etiquette, responding promptly to inquiries
- Assist guests with reservations, room assignments, and special requests to enhance their stay
- Provide accurate information about hotel amenities, local attractions, and services
- Maintain guest relations by addressing concerns promptly and professionally
- Support night audit procedures when working overnight shifts to ensure accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and well-maintained
Skills
Customer Service
- Deliver excellent guest service aligned with Marriott brand standards
- Handle guest requests, issues, and complaints with professionalism and empathy
- Create a welcoming and positive first impression
FOSSE / Property Management Systems
- Proficient in Marriott FOSSE system
- Check guests in and out accurately using FOSSE
- Manage reservations, room assignments, and rate codes
- Post charges, process payments, and adjust folios
- Verify Bonvoy member profiles and apply benefits correctly
- Run basic reports and complete shift tasks in FOSSE
Communication
- Strong verbal and written communication skills
- Professional phone etiquette
- Ability to clearly explain hotel policies and procedures
Multitasking & Organization
- Manage multiple guests and tasks in a fast-paced environment
- Strong attention to detail and accuracy
- Effective time management during peak arrival and departure times
Cash Handling & Accuracy
- Process cash, credit, and debit transactions accurately
- Balance cash drawer and follow audit procedures
Teamwork & Coordination
- Communicate effectively with housekeeping, maintenance, and management
- Support team members to ensure smooth daily operations
Adaptability & Reliability
- Flexible scheduling, including weekends and holidays
- Ability to remain calm under pressure
- Dependable, punctual, and professional
Join us as a Front Desk Agent and become an integral part of creating memorable experiences for our guests! Your enthusiasm, attention to detail, and dedication to hospitality excellence will make a lasting impact.
Pay: $15.00 per hour
Benefits:
Application Question(s):
- This position requires successful completion of a pre-employment drug screening in accordance with company policy. Please note that medical marijuana cards are not accepted exemptions under our management company’s drug-free workplace policy.
Are you comfortable proceeding with the required drug screening and able to comply with this policy?
Experience:
- Hospitality: 2 years (Required)
Ability to Commute:
- Jacksonville, FL 32216 (Required)
Work Location: In person
