Do you enjoy helping people and take pride in delivering excellent customer service? Are you organized, detail-oriented, and always looking for ways to improve processes? We’re looking for a friendly and motivated Audiology Assistant to join our team. In this role, you will support our audiologists by handling patient phone communications, coordinating care related to repairs, and helping optimize both the patient experience and office efficiency. This is an important support role that contributes to high-quality patient care and smooth office operations.
This position offers a great opportunity to grow into more direct patient care responsibilities as a Hearing Aid Technician / Audiology Assistant.
Key Responsibilities
Patient Communication
- Answer incoming patient phone calls and assist with questions or scheduling needs
- Call patients to schedule appointments when hearing aid repairs are ready
- Follow up with inactive patients via phone
Administrative & Office Support
- Maintain and manage inventory of supplies and hearing aid components
- Process repair and order forms for hearing aids and earmolds, and prepare items for shipping
- Complete required office and clinical paperwork
- Clean and maintain reusable equipment (such as tympanometry tips)
- Support general office organization and efficiency
Qualifications Required:
- High school diploma or equivalent (Associate’s degree preferred)
- Minimum 2–3 years of experience in a customer service, administrative, or healthcare office setting
- Strong communication and interpersonal skills
- Excellent organizational skills and attention to detail
- Comfortable using computers and learning new software systems
- Ability to work well both independently and as part of a team
Preferred:
- Previous experience in hearing healthcare, dental, vision, or medical office environments
- Familiarity with hearing aids or audiology services
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
Work Location: In person
