Admissions Manager Job Posting
Location: Fully Onsite - Corporate office in Shakopee, Minnesota
Reports to: Executive Vice President
Admissions Manager Overview: Join NorthStar Regional as an Admissions Manager and lead our dedicated Admissions Department in a fast-paced corporate call center environment. As the Admissions Manager, you will play a vital role in improving the lives of individuals by managing high-volume referral screenings, admissions scheduling, and client preparations for entry into our essential co-occurring mental health, substance use disorder, and withdrawal management programs.
Why NorthStar Regional? At NorthStar, we are committed to rebuilding lives and restoring every client to their best selves through high-quality, individualized treatment. If you're passionate about making a meaningful difference in the mental health and addiction recovery field, we want you on our team.
Success in this role is defined by maintaining strong census occupancy, reducing admission-to-intake turnaround time, and building a team that consistently delivers compassionate, client-centered care from the very first call.
Admissions Manager Key Responsibilities:
1. Leadership & Staff Development
- Drive departmental excellence by cultivating a workplace culture rooted in our Mission, Vision, and Values .
- Supervise, mentor, and motivate Admissions staff, ensuring they are prepared to meet and exceed performance targets.
- Lead the recruitment and training process, fostering a high-performing team focused on client care.
2. Admissions Operations & Efficiency
- Oversee daily admissions operations, including timely referral screenings, scheduling, and census management.
- Develop and maintain efficient admissions tracking systems to optimize occupancy and client flow through the continuum of care.
- Coordinate transportation resources for incoming admissions, eliminating barriers to entry for clients.
3. Process Improvement & Strategic Growth
- Utilize data analysis and metrics to enhance departmental workflows, improving operational efficiency and service delivery.
- Collaborate with organizational leaders on strategic initiatives to expand community impact and service offerings.
4. Building Relationships & Exceptional Service
- Act as a liaison to cultivate strong relationships with referral sources, community partners, clients, and families.
- Deliver exceptional customer service, ensuring every interaction aligns with our commitment to quality and compassion.
- Collaborates with Marketing and Business Development teams on outreach initiatives, referral development, and community engagement efforts
- Attends conferences, networking events, outreach activities, and community meetings as needed to support organizational growth and referral relationships
5. Compliance & Professional Standards
- Maintain compliance with all regulatory requirements, including HIPAA and state-specific guidelines, while leading the admissions team in compliance training.
- Uphold high ethical standards, ensuring professionalism and confidentiality in all client and staff interactions.
This description reflects the primary duties of the role and is not exhaustive. Responsibilities may evolve as NorthStar Regional grows and organizational needs change.
Admissions Manager Minimum Qualifications:
- Bachelor’s Degree or equivalent experience required; preferred fields include business, healthcare, or behavioral health.
- A minimum of 3 years of leadership experience within admissions, call center environments, or healthcare operations, preferably in behavioral health.
- Proficiency in EHR systems and operational reporting tools with strong problem-solving abilities.
- Excellent organizational, communication, and interpersonal skills that facilitate collaboration.
Admissions Manager Key Attributes:
- Commitment to NSR’s core values of Respect, Accountability, Integrity, Spirituality, and Excellence (R.A.I.S.E.).
- Flexibility to adapt to various scheduling needs and operational demands.
- Must consent to DHS background study requirements and comply with our drug-free workplace policy.
Ready to Make a Difference? If you're excited about leveraging your skills and experience to impact the mental health and addiction recovery field, we want to hear from you! Apply today to join NorthStar Regional in transforming lives.
Admissions Manager Physical Requirements: The role may involve various physical demands, including sitting, standing, and occasional travel. This role is fully onsite and without a formal hybrid or remote option.
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Do you have the minimum of 3 years' experience that this role requires?
Ability to Commute:
- Shakopee, MN 55379 (Required)
Work Location: In person
