Requires a high school diploma and a minimum of 2 years of directly-related technical support experience, or an equivalent combination of education, training and/or experience from which comparable knowledge, skills and abilities have been attained.
Requires the ability to deduce obscure problems within complicated distributed systems and maintain focus on new, incoming issues while continuing to work on existing tasks. Must display a willingness to take on tasks without being asked, and be comfortable in a constantly changing environment.
The ideal candidate should also be familiar with supporting end-user issues with the following technologies (but not limited to): Salesforce, VOIP, Instem, Multi-factor Authentication, Helpdesk, video conferencing, remote desktop, etc., and should have excellent problem-solving skills and a deep understanding of technical troubleshooting.
Requires strong professional-level written and verbal communication skills, excellent problem-solving and decision-making skills, excellent judgement, strong customer service skills, the ability to work independently and as a part of a team, and the ability to effectively communicate technical information to non-technical users.
This position requires a post-offer credit check.
