We are looking for a Hotel Front Desk Agent for our 7 a.m. to 3 p.m. and 3 p.m. to 11 p.m. shifts, with open availability to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, collecting payment method, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and/or have work experience in the hotel industry, we’d like to meet you. Ultimately, you will impact the guests stay by helping create a pleasant and memorable stay for them.
Responsibilities
- Must be reliable
- Perform check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about the hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Work with our housekeeping staff to ensure all rooms are clean and tidy to accommodate guests’ needs
Skills
- Work experience as a Hotel Front Desk Agent, Customer Service or similar role
- Experience with hotel reservations software
- Understanding of how travel planning websites operate, like Expedia, Booking, Priceline and TripAdvisor
- Customer service focused
- Excellent communication and organizational skills
- Attention to detail
Pay: $14.00 - $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
