At Doctors of Physical Therapy, our support team is the backbone of our clinics. We are seeking a full-time Patient Care Coordinator / Patient Care Technician (PCC/PCT) Hybrid to deliver exceptional customer service and enhance the overall patient experience at our clinic location. This is an excellent opportunity to join a supportive team that encourages professional growth and career development.
This hybrid role combines front desk administrative responsibilities with direct patient support in the clinic. Bilingual (Spanish-speaking) candidates and individuals with medical knowledge or experience are strongly preferred.
- Answer and manage incoming phone calls
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Schedule patient appointments and maintain schedule accuracy
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Complete new patient registration and data entry
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Verify and update patient information and records
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Collect co-pays and outstanding balances
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Perform scanning, faxing, and other clerical duties
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Complete reports and assist with remote front desk operations as directed by the Front Desk Supervisor
- Assist with patient care activities as directed by the Physical Therapist
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Support clinic operations and patient flow
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Maintain cleanliness and organization of treatment areas (light housekeeping duties)
- Greet patients and create a welcoming, professional environment
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Communicate effectively with patients, families, clinicians, and team members
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Provide clear instructions to patients regarding their visits and care
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Review patient charts to ensure accuracy of data entry
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Collaborate with team members to maintain an efficient workflow
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Ensure timely communication with patients and referral sources
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Maintain knowledge of outpatient rehabilitation services and medical terminology
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Demonstrate strong organizational and multitasking skills
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Understand and explain insurance benefits to patients
- Prior medical or healthcare experience preferred
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Strong customer service and interpersonal skills
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Ability to build relationships with patients and the community
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Self-motivated with a desire for long-term career growth
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High attention to detail and organizational skills
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Ability to work Monday through Friday, 8:00 AM – 5:00 PM
- Medical, dental, and vision insurance
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Health Savings Account (HSA)
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Paid Time Off (PTO)
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Paid holidays
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401(k) retirement plan
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Voluntary benefits including:
- Life Insurance
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Short-Term & Long-Term Disability (STD/LTD)
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Critical Illness, Accident, and Hospital Indemnity Insurance
