Description:
Are you someone who is compassionate, thrives in a collaborative environment, and takes initiative without being asked? Join our dedicated fertility care team and play a meaningful role in helping patients build families. This is a unique opportunity to work alongside physicians and clinical staff balancing patient experience, scheduling, communication and financial transactions all while maintaining a calm and welcoming environment.
As a key member of our team you will:
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Serve as the first point of contact for all patients, setting the tone for a compassionate, professional experience
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Greet, check in, and check out patients efficiently while maintaining a warm and supportive presence
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Provide clear guidance, answer questions, and anticipate patient needs throughout their visit
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Create a calm, organized environment for patients navigating a sensitive and emotional journey
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Proactively manage provider schedules to optimize flow and minimize delays
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Coordinate communication between clinical, lab and administrative teams
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Respond promptly to new patient inquiries via phone, email and through our website
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Guide prospective patients through the process of scheduling a consultation
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Collect patient payments and outstanding balances
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Clearly communicate financial policies in a supportive and professional manner
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Accurately post payments and maintain daily financial logs
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Manage end-of-day cash drawer balancing and closing
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Optimize patient triage workflows and support team needs across departments as opportunities arise
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Maintain confidentiality and compliance at all times
Why Join Us?
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Consistent, Monday - Friday, 7:15am - 3:30pm schedule
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Competitive pay and benefits offered
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The opportunity to make a meaningful impact in patients' lives
Requirements:
- Minimum 2 years' experience in healthcare office, concierge or high-touch client services role
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Proven ability to multitask and maintain organization when working with frequent interruptions
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Excellent verbal and written communication skills
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Experience in fertility, OB/GYN, or specialty medical practice preferred
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Experience with patient scheduling systems and electronic medical records preferred
