GENERAL SUMMARY
Cuyahoga Valley Scenic Railroad (CVSR) seeks candidate with strong customer service background to handle concessions and merchandise sales onboard the train and at remote locations.
RESPONSIBILITIES
- Checkout customer and volunteer transactions on cash register (POS System)
- Appropriately record all staff approved comps and discounts
- Accurately handle money in transactions and in counting register drawer
- Complete end of day drawer reporting and balancing of POS locations
- Assist with onboard inventory and distribution for any special programs or events
- Load and unload train of food, beverage and merchandise
- Restock shelves throughout shift
- Complete daily inventory and reports documenting sales
- Serve alcoholic beverages in compliance with Ohio liquor laws
- Prepare food and drink items such as hot dogs, popcorn, and coffee
- Clean work areas as needed; wash and sanitize equipment necessary for food service
- Remove all trash at end of shift from concession areas
- Serve as a team leader and mentor to volunteers working in onboard service positions
- Provide a positive and polite customer experience, answering questions about merchandise and events
- Resolve customer service issues with professional manner and report to CVSR staff as necessary
- Perform other duties as assigned
REQUIREMENTS
- 19 years of age or older
- High School diploma or GED
- Preferred: minimum of 2 years of cashier experience
- Strong customer service skills
- Attention to detail and excellent organizational skills
- Strong written and verbal communication skills; listening skills
- Must have flexibility to work on days, nights, and weekends
- Ability to stand, sit and/or walk on moving trains for prolonged periods of time
- Ability to lift and/or move up to 40 pounds
- Must have own transportation and willing to work both outdoors and in office settings
- Possess a valid state-issued driver’s license
