We are seeking a driven, customer-focused Store Manager to lead daily operations and sales performance in a fast-paced Cricket Wireless retail store. The ideal candidate is a results-oriented leader who can develop a high-performing sales team, deliver exceptional customer experiences, and drive key business metrics through coaching, accountability, and execution.
As a Store Manager, you will be responsible for achieving sales goals, managing store operations, training and developing team members, maintaining operational excellence, and creating a positive, winning culture.
Key Responsibilities:
- Drive store performance by achieving and exceeding sales goals.
- Lead from the front by actively engaging customers and demonstrating effective sales behaviors.
- Coach employees on wireless products, accessories, device protection, financing options, and service plans.
- Monitor and improve key performance indicators (KPIs)
Team Development
- Recruit, hire, train, and retain top talent.
- Conduct regular coaching sessions and performance reviews.
- Develop team members through ongoing training and career growth opportunities.
- Foster a culture of accountability, teamwork, and customer service excellence.
Customer Experience
- Ensure every customer receives a best-in-class experience.
- Resolve customer concerns professionally and efficiently.
- Build long-term customer relationships that drive loyalty and repeat business.
Operations Management
- Manage inventory, cash handling, and loss prevention procedures.
- Ensure compliance with company policies, wireless regulations, and operational standards.
- Maintain store appearance, merchandising standards, and cleanliness.
- Prepare schedules and manage labor effectively.
Business Ownership Mindset
- Analyze business results and create action plans to improve performance.
- Execute local marketing and community outreach initiatives.
- Drive profitability through strong operational and sales execution.
QualificationsRequired
- High School Diploma or GED.
- 1+ years of retail management or leadership experience.
- Proven track record of achieving sales goals.
- Strong leadership, coaching, and communication skills.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Basic computer and POS system proficiency.
Preferred
- Wireless retail experience.
- Experience managing sales teams.
- Bilingual candidates are encouraged to apply.
What We Offer
- Competitive Base Pay
- Monthly Bonus Opportunities
- Commission
- Paid Training
- Career Advancement Opportunities
- Employee Discounts on Wireless Products and Services
- Supportive and Growth-Focused Work Environment
- Paid Time Off (where applicable)
- Benefits Package (where applicable)
What Success Looks Like
- Consistently achieves or exceeds sales goals.
- Builds and develops a high-performing sales team.
- Maintains excellent customer satisfaction scores.
- Creates a positive, energetic, and accountable store culture.
- Operates the business with integrity and professionalism.
If you are a motivated leader who thrives in a sales-driven environment and enjoys developing people while delivering outstanding results, we'd love to hear from you. Apply today and grow your career with Cricket Wireless!
Pay: $15.00 - $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
