A well-established and growing automotive dealership group in the Dubuque, IA market is seeking an experienced Service Manager to lead a high-performing fixed operations team. This is a confidential search for a hands-on leader who can drive profitability, improve technician productivity, and deliver a top-tier customer experience.
This role is ideal for someone who knows how to run a service department like a business—balancing people, process, and performance.
What You’ll Do
- Lead day-to-day operations of the service department with a focus on efficiency and profitability
- Hire, train, coach, and develop service advisors, technicians, and support staff
- Drive technician productivity, efficiency, and effective labor sales
- Monitor KPIs including RO count, hours per RO, effective labor rate, and gross profit
- Maintain strong customer satisfaction and retention through consistent follow-up and service quality
- Partner closely with Parts to ensure workflow and availability alignment
- Oversee warranty processes and ensure compliance with OEM standards
- Manage department budget, expenses, and forecasting
- Handle escalated customer concerns professionally and quickly
- Build relationships with local tech schools and support recruiting efforts
What We’re Looking For
- 4–10+ years of automotive service leadership experience
- Proven ability to run a profitable service department
- Strong understanding of fixed ops metrics and how to move them
- Experience leading and developing technician teams
- Domestic brand experience strongly preferred
- Hands-on leadership style with the ability to hold people accountable
- Strong communication skills with both customers and internal teams
Why This Role
- High-impact leadership role with visibility and autonomy
- Stable, growth-oriented organization with strong backing
- Opportunity to step into a department with real upside
- Compensation aligned with performance
Additional Details
- Full-time, on-site role in the Dubuque, IA area
- Comprehensive benefits package including medical, dental, 401(k), PTO, and more
Confidentiality Note
All inquiries will be handled with strict confidentiality. Company details will be shared with qualified candidates during the interview process.
Job Type: Full-time
Pay: $120,000.00 - $160,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Paid time off
Shift:
Work Days:
- Monday to Friday
- Rotating weekends
Ability to Relocate:
- Dubuque, IA 52001: Relocate before starting work (Required)
Work Location: In person
