Lead II
Position: Lead II
Department: Physical Facilities
Reports To: Operations & Maintenance Manager or designee
FTE: 1.0
Days/Year:
Salary Schedule: 2026–2027 Educational Support Professional (Group B- School Based)
Paygrade: A15
FLSA Status: Non-Exempt
Applicants must be legally authorized to work in the United States
Position Summary
The Lead II provides advanced lead support for daily operations and service delivery. This position serves as a senior resource by coordinating multiple workflows, supporting training, monitoring compliance, resolving escalated issues, and assisting with employee performance management activities. The position provides day-to-day work direction, coaching, and prepares employee evaluations subject to supervisory review and final approval. Higher-level employee conduct matters and formal personnel actions are referred to supervisory leadership. Serves as primary designee in the supervisor’s absence for daily operations.
Essential Job Functions
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Coordinates workflow across multiple functions, shifts, or service areas.
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Assigns daily work and adjusts staffing coverage as needed.
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Trains and coaches staff on procedures and service expectations.
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Monitors productivity, quality, and compliance standards.
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Resolves escalated customer or operational concerns.
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Conducts performance observations and prepares draft evaluations.
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Assists with improvement plans and probationary reviews.
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Refers serious conduct or personnel issues to supervisor.
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Maintains operational reports, schedules, and records.
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Serves as designee for daily operations in supervisor absence.
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Performs other duties as assigned.
Knowledge, Skills, and Abilities
Knowledge
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Knowledge of departmental operations, workflow management, staffing coordination, and service delivery practices.
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Knowledge of training methods, employee coaching, and performance documentation.
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Knowledge of district procedures, compliance standards, and escalation protocols.
Skills
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Skill in coordinating multiple work functions, schedules, or service areas.
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Skill in coaching staff, resolving routine conflicts, and supporting employee development.
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Skill in preparing reports, schedules, and performance documentation.
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Skill in using office systems and department-specific software applications.
Abilities
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Ability to assign and adjust daily work priorities to meet operational needs.
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Ability to provide effective coaching and performance feedback.
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Ability to prepare employee evaluations subject to supervisory review and final approval.
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Ability to recognize serious conduct, safety, or personnel matters requiring supervisory action.
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Ability to resolve escalated operational or customer concerns.
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Ability to serve as primary designee in the supervisor’s absence for daily operations.
Qualifications
Required: High school diploma or equivalent.
Preferred: Four (4) years of related experience.
Preferred: Experience as a Building Tech or Custodial Support Tech (CST) preferred.
Working Conditions and Physical Demands
Work is performed in and around District buildings and facilities. This position is subject to rotational assignment across District sites based on operational needs and at the discretion of the Area Custodial Supervisor, Custodial Foreman, or Facilities Operations & Maintenance Manager. The role may involve exposure to cleaning chemicals, dust, noise, and varying indoor and outdoor environmental conditions.
This position requires regular physical activity with periods of heavy exertion. Employees must be able to stand and walk for extended periods throughout the shift and lift, carry, push, and pull up to 100 pounds on an occasional basis.
Frequent movements include climbing stairs and ladders; bending, kneeling, crouching, and crawling; and reaching, grasping, and manipulating objects of varying size, shape, and weight. The position requires manual dexterity to operate tools, equipment, and cleaning machinery.
The employee must be able to receive, process, and communicate information through vision, hearing, and other assisted means, and to perceive environmental conditions (e.g., odors or hazards), with or without reasonable accommodation.
Employees in this category will also receive the following for the 2026-2027 school year:
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Non-Recurring Pay: 7% of base salary in Non-Recurring Pay (distributed as 3.5% on November paycheck and 3.5 % on May paycheck).
Base Salary Setting: Employment, assignment and salary placement, is in accordance with job description requirements. A work history is required to demonstrate job title, job duties and time worked in the position. Grade placement for ESP positions is determined by the Salary Schedule by Job Title resource. Reference the linked How Your Compensation Is Determined for more details.
Salary Setting (New Hires): Any newly-employed Education Support Professional will be placed on the twenty-five (25) step system. Each step represents two years of experience, based upon equivalent experience. The maximum number of years of experience granted is 19-20 years, which is equivalent to placement on step ten (10). Steps are determined by experience listed on the application and resume.
Salary Setting (Rehires): Returning employees who have previously resigned or separated from the District will be rehired at the same step they were on at the time of resignation/separation plus any new experience gained in the same job, provided step increases were approved by the Board during the years in question.
Employees with experience in the District who have left the District and then returned to the same position shall be hired at the same pay grade (refers to the ESP placement on salary schedule by job title) and step at time of resignation. Additional relevant experience gained after resignation may be evaluated from the employee’s application and updated resume.
See Employee Handbook (located on the D11 website) for information on salary setting for rehires (after retirement), promotions and lateral transfers.
School District 11 is committed to a policy of nondiscrimination in relation to disability, need for special education services (whether actual or perceived), race, creed, color, sex, marital status, sexual orientation, transgender status, gender identity, gender expression, national origin, religion, ancestry, age, genetic information, or protected activity in its programs and activities and provides equal access to the Boy Scouts and other designated youth groups. Any harassment/discrimination of students and/or staff, based on the aforementioned protected areas, will not be tolerated and must be brought to the immediate attention of the school principal, D11 administrator/supervisor or D11 nondiscrimination compliance/grievance coordinator.
NONDISCRIMINATION COMPLIANCE COORDINATOR, the Office of Equal Opportunity Programs and Ombudservices, has been designated to coordinate compliance with: Equal Pay Act of 1963, Civil Rights Act of 1964, as Amended, Age Discrimination in Employment Act of 1967, Title IX – Education Amendments Act of 1972, Section 504 of Rehabilitation Act of 1973, Pregnancy Discrimination Act of 1978, and Americans with Disabilities Act of 1990. For additional information, please contact the District 11 Office of Equal Opportunity Programs & Ombudservices at 1115 North El Paso Street, Colorado Springs, CO 80903-2599, Phone: 719-520-2288, FAX: 719-520-2442
The following Board policies address nondiscrimination in District 11: AC, AC-R, GBA, GBAA, JBB, JBB-R
