New England Mitigation Group ( a division of Connell Roofing) is a fast-growing emergency property damage mitigation company specializing in insurance-based water, fire, smoke, and mold damage restoration.
We respond when homeowners and property owners are dealing with some of the most stressful situations imaginable—and we take that responsibility seriously.
Our team handles:
- Emergency water extraction
- Structural drying
- Selective demolition
- Fire/smoke damage mitigation
- Mold remediation
- Moisture mapping/documentation
- Insurance claim support
- Reconstruction coordination
We are not a “show up and set fans” company.
We are building a high-performance team that documents thoroughly, communicates professionally, and treats every customer’s home like it’s our own.
If you want a place to punch a clock, this isn’t it.
If you want to help build something from the ground floor and grow with a serious operation, keep reading.
Position Overview
We are seeking a Lead Mitigation Technician / Field Operations Manager to help lead emergency mitigation projects from first response through dry-down completion.
This role requires someone who can think independently, communicate clearly, lead crews, document jobs properly for insurance carriers, and deliver an excellent customer experience.
You will be one of the key faces of our company in the field.
ResponsibilitiesEmergency Response / Field Operations
- Respond to emergency water/fire/mold loss calls
- Inspect properties and assess damage
- Identify affected materials requiring mitigation
- Perform water extraction
- Set up structural drying equipment
- LGR dehumidifiers
- air movers
- HEPA air scrubbers
- containment systems
- Install floor protection and containment barriers
- Perform selective demolition
- drywall
- insulation
- flooring
- trim
- cabinetry when needed
- Apply antimicrobial treatments per protocol
- Remove debris and maintain clean jobsites
- Monitor drying progress and adjust equipment daily
Documentation / Insurance Support
This is a major part of the role.
You must be detail oriented.
Responsibilities include:
- Moisture readings
- Daily drying logs
- Equipment logs
- Photo documentation
- Scope notes
- Jobsite condition documentation
- Uploading files into company systems
- Supporting Xactimate billing documentation
- Assisting with insurance carrier communication when needed
If documentation is weak, the job is incomplete.
Customer Communication
- Walk homeowners through the mitigation process
- Set realistic expectations
- Communicate timelines clearly
- Maintain professionalism under stress
- Handle difficult conversations calmly
- Protect the company’s reputation through excellent service
Leadership / Team Management
- Lead helpers / technicians on jobs
- Train junior team members
- Maintain job quality standards
- Ensure safety compliance
- Manage equipment accountability
- Help improve SOPs and field systems
- Assist leadership in scaling operations
QualificationsRequired
- 3+ years in mitigation, restoration, construction, or related field
- Strong hands-on experience with demolition and drying equipment
- Valid driver’s license with clean driving record
- Strong communication skills
- Professional appearance and demeanor
- Ability to lift 75+ lbs
- Comfortable working in crawlspaces, attics, basements, ladders, etc.
- Comfortable with after-hours emergency work
- Basic technology competence (photos, apps, documentation)
Preferred
- IICRC certifications (WRT / ASD / AMRT)
- Xactimate familiarity
- Previous restoration leadership experience
- Insurance claim documentation experience
- Experience dealing with adjusters
Compensation
Base salary + commission on jobs completed.
Potential structures may include:
- Competitive base salary + commission
- Performance-based bonus opportunities. Top performers will have real growth opportunities as we expand.
Schedule
This is not a strict 9–5 role.
Emergency mitigation requires flexibility.
Expected availability may include:
- Days
- Nights
- Weekends
- On-call emergency rotation
What Success Looks Like
The right person:
✅ Shows up when others won’t
✅ Handles chaos calmly
✅ Documents obsessively
✅ Communicates professionally
✅ Solves problems independently
✅ Protects customer property
✅ Takes ownership of outcomes
Why Join Us?
We are building something substantial—not just filling a seat.
This is an opportunity to get in early with a serious company focused on growth, professionalism, and doing things the right way.
If you’re entrepreneurial, accountable, and want to be part of building a premier mitigation company in New England, we want to talk.
Pay: $64,000.00 - $84,000.00 per year
Benefits:
- 401(k)
- Cell phone reimbursement
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Parental leave
Work Location: On the road
