Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Qualifications:
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Minimum of 1 year in current position, in good standing (no behavioral or performance write-ups).
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Strong communication, coaching, team-building and problem-solving skills.
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Proven ability to manage multiple priorities and drive team growth and performance.
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Proficiency in PSO and Salesforce; Excel and data analysis skills are a plus.
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High emotional intelligence and a growth mindset.
Lead and Develop Team Members
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Provide coaching, feedback, and support through regular 1:1s and team meetings to foster individual growth and team success.
Monitor and Drive Performance
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Track and audit productivity, quality, attendance, and utilization metrics using scorecards, call grading, and compliance tools.
Communicate Effectively
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Share updates, expectations, and process changes clearly across all levels of the team and organization.
Resolve Conflicts and Escalations
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Address performance issues, interpersonal conflicts, and escalated calls professionally and promptly.
Promote a Positive Team Culture
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Motivate and recognize team members to build a culture of accountability, growth, and positivity.
Support Change Management
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Help the team adapt to new tools, processes, and priorities with clarity and confidence.
Collaborate Cross-Functionally
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Partner with Field Service teams and other departments to align efforts, resolve challenges, and support business goals.
Lead Projects and Initiatives
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Take ownership of assigned projects and contribute to department-wide improvements and strategic goals.
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Ability to inspire, guide, and develop individuals and teams.
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Clear, concise, and effective verbal and written communication.
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Analytical thinking and decision-making to resolve issues efficiently.
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Skilled in prioritizing tasks and managing multiple responsibilities.
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Comfortable with change and able to lead others through evolving priorities.
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Capable of handling disputes and maintaining team harmony.
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Familiarity with relevant software tools and systems.
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Empathy, self-awareness, and interpersonal sensitivity.
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Takes ownership of outcomes and drives results.
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Understands and responds to the needs of internal and external customers
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Official description on file with Talent.
