Patient Care Coordinator / Front Office Receptionist
Location: Adventure Pediatric Therapy – Boise, ID
Pay: $20–27/hour, depending on experience
About Us
Adventure Pediatric Therapy is a growing pediatric therapy clinic dedicated to helping children and families thrive through compassionate, individualized occupational, physical, and speech therapy. We value kindness, teamwork, growth, and creating an exceptional experience for every family who walks through our doors.
Position Summary
We are looking for a friendly, organized, and dependable Patient Care Coordinator to serve as the first point of contact for our families. This position is responsible for creating a welcoming environment while keeping the front office running smoothly through scheduling, communication, administrative support, and coordination with our clinical team.
The ideal candidate enjoys helping people, can multitask in a fast-paced environment, communicates professionally, and takes pride in staying organized.
Responsibilities
- Welcome and check in patients and families.
- Answer phones, emails, and text messages professionally and promptly.
- Schedule evaluations, treatment appointments, and cancellations.
- Manage therapist schedules and daily clinic flow.
- Verify insurance benefits and assist with authorizations as needed.
- Collect copays and process payments.
- Maintain accurate patient records within our electronic medical record system.
- Communicate with physicians, schools, and community partners as appropriate.
- Assist families with paperwork and onboarding.
- Monitor office supplies and maintain a clean, organized reception area.
- Support therapists and leadership with administrative projects.
- Help create a positive, family-centered experience for every patient.
Qualifications
- High school diploma or equivalent required.
- Previous medical office, pediatric, or customer service experience preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Comfortable learning new technology and electronic medical record systems.
- Ability to prioritize multiple tasks while maintaining attention to detail.
- Positive attitude, professionalism, and reliability.
- Experience with insurance verification or scheduling is a plus but not required.
Benefits
- Competitive hourly pay
- Paid time off and paid holidays
- Health insurance contribution
- Retirement plan with employer match
- Supportive and collaborative team environment
- Opportunities for professional growth and advancement
We Think You'll Be a Great Fit If You...
- Love working with children and families.
- Stay calm under pressure.
- Enjoy solving problems and keeping things organized.
- Take initiative without needing constant direction.
- Communicate with warmth, professionalism, and empathy.
- Believe every family deserves exceptional care from their very first phone call.
If you're looking for more than just a receptionist job and want to make a meaningful impact in the lives of children and families, we'd love to hear from you.
Pay: $20.00 - $27.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
