JRC Transportation is seeking a Dispatch Office Coordinator to serve as the operational backbone of our dispatch office. This is primarily an administrative and organizational role - keeping dispatchers on track, requesting LSPO and spot rates as needed, and handling accurate, on-time billing processing. The ideal candidate is highly organized, comfortable juggling multiple moving pieces at once, and confident following up with people to make sure things get done.
Salary Range: $75,000.00 per year
Dispatch Support & Organization
- Keep dispatchers organized and on schedule - tracking open loads, missing paperwork, and outstanding action items
- Serve as a point of accountability for the dispatch team, following up on incomplete or delayed tasks
- Maintain clear, up-to-date records of load status, driver assignments, and required documentation
Flag bottlenecks or gaps in the dispatch process to management before they become problems
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Billing Administration (Oversight & Processing)
- Organize and manage the flow of billing documentation from dispatch through to final billing
- Process billing for completed loads - ensuring accuracy, completeness, and timely submission
- Ensure paperwork (BOLs, rate confirmations, PODs, etc.) is complete before billing goes out
- Track outstanding or problem files and drive them to resolution
Act as the liaison between dispatch and billing/accounting to keep both sides in sync
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Rate Requests
- Request Load Tender and spot rates as needed to support load coverage and pricing decisions
- Communicate rate information clearly and promptly to dispatchers and relevant stakeholders
Maintain organized records of rate requests and responses for reference
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General Administrative Support
- Support the dispatch office with day-to-day administrative needs
- Help maintain clean, consistent processes across the dispatch team
- Assist with special projects as assigned by management
Since 1984, JRC Transportation, Inc. has been helping businesses with their transportation needs. Founded by shipping industry veteran Ray Cappella in Thomaston, Connecticut, the company was built to provide quality, cost-effective motor transport services backed by skilled dispatchers, experienced drivers, and exceptional customer service.
Today, JRC Transportation has grown into a multi-unit commodity carrier with more than 30 offices across the United States. While the company continues to expand, its commitment to on-time service, reliability, safe delivery, and competitive pricing remains the foundation of everything it does. JRC Transportation is fully authorized to provide common, contract, and broker transportation services nationwide.
