At Vivë Automotive, Houston’s #1 rated premium auto spa, we’ve protected and enhanced over 55,000 vehicles since 2007. Our premium studios specialize in Paint Protection Film, Ceramic Coatings, and Window Tint for luxury and enthusiast vehicles.
We’re hiring a Customer Service Representative to be the first point of contact for clients reaching out to Vivë. You’ll answer inbound calls/texts/emails, guide customers with confidence, set appointments, and create a world-class experience from the first interaction.
This is a career track role: the right person can grow into a Client Advisor (Sales) position. If you’re sharp, coachable, and love helping people make decisions, you’ll move fast here.
No automotive experience required. We’ll train you.
What You’ll Do
- Answer inbound calls, texts, emails, and web inquiries (no cold calling)
- Book consultations/appointments and confirm details clearly
- Ask the right questions to understand what the client cares about (budget, protection, appearance, timeline)
- Explain next steps and set expectations in a professional, friendly way
- Create and update customer notes in our system (CRM/shop software)
- Support advisors by keeping leads organized, clean, and ready to close
- Handle common questions and light objections with confidence and calm
- Keep the front office sharp: tidy, prepared, and client-ready
- Support the team with a "whatever-it-takes attitude".
What We’re Looking For
- Strong communication (you can sound confident without being pushy)
- Natural relationship-builder: you’re great with people and follow-through
- Organized and detail-oriented (you don’t drop the ball)
- Comfortable with tech: texting platforms, email, CRM, calendars
- Professional, customer-facing demeanor and appearance
- Coachable and competitive (you like getting better and hitting goals)
- Basic comfort around vehicles (makes/models and simple car “anatomy” is a plus)
- Physically capable: on your feet, entering/exiting vehicles, occasional lifting up to 25 lbs
- Valid driver’s license and reliable transportation
- Available Tuesday–Saturday, 8:00 AM–6:00 PM
- Comfortable working Tuesday–Saturday, 8:00 AM–6:00 PM
Why Top Performers Like This Role
- All inbound leads: no hunting, no cold calling, no door-to-door
- Consistent hours: no late nights, no Sundays, no holidays
- High-end services customers actually want (premium tint, PPF, coatings, detailing)
- Work in a clean, climate-controlled, luxury environment with high-end vehicles
- A trusted local brand — your reputation is built in from day one
- Real growth path into sales for people who prove they can own outcomes
About This Role
- All inbound leads — no cold calling or door-to-door
- Premium, high-ticket products clients actually want
- Stable hours: Tuesday–Saturday, 8:00 AM – 6:00 PM (no late nights, no Sundays, no holidays)
- Houston’s most trusted auto spa; your reputation is built-in from day one
- Clean, climate-controlled luxury environment surrounded by high-end vehicles
Compensation & Benefits:
- Clear path to Client Advisor (Sales) role with uncapped earning potential
- Paid training, continuous development, and career growth opportunities
- No nights, weekends, or holidays
- Paid Time Off
- Health and Dental Insurance (company-paid options)
- 401(k) with employer match
- Ongoing training and development
- Growth opportunities within a well-respected local brand
- Closed Sundays and Mondays
- Work around high-end vehicles in a clean, tech-forward environment
Job Type: Full-time
Pay: $35,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) 3% Match
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Professional development assistance
- Vision insurance
Application Question(s):
- How many years were you employed at your previous or current job?
- This role requires being on your feet, entering/exiting vehicles, and working with premium clients daily. Are you comfortable with this? (Yes/No)
- Are you with common car makes, models, and basic vehicle anatomy (e.g., panels, trims, bumpers, etc.)?
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Houston, TX 77057 (Required)
Work Location: In person
