Join Ascendant Wealth Management Group as a Practice Manager and become part of a dynamic team dedicated to helping clients achieve financial confidence. We are a private wealth advisory practice of Ameriprise Financial Services, Inc., offering a collaborative culture, professional growth opportunities, and a rewarding career path. Our competitive benefits include medical, dental, vision, LTD, STD, and life insurance, along with a robust compensation structure.
Summary:
As Practice Manager, you will lead the Advice Team’s daily operations, ensuring a seamless client experience and supporting our long-term vision. This role requires adherence to high standards of ethics, compliance, and professionalism while facilitating efficient workflows and client service excellence.
Key Responsibilities:
Client Care
· Create a welcoming and professional environment for clients and prospects.
· Document client interactions in the management system to ensure continuity and compliance.
· Uphold regulatory standards when engaging with clients and prospects.
· Professionally manage incoming calls, ensuring prompt response and accurate routing.
· Process incoming and outgoing mail and maintain logs in accordance with compliance regulations.
· Scan checks and maintain accurate records as required.
· Implement client segmentation and service models to meet service level standards.
· Oversee prospect engagement and ensure timely follow-up.
· Track fees and compliance requirements and communicate updates during client preparation.
· Lead team huddles using dashboards and reports to monitor task progress.
· Complete advanced client service tasks including wires, case research, and secure site registration.
· Conduct audits to ensure task accuracy and operational efficiency.
· Provide training and support to team members and operational partners.
· Manage mergers and acquisitions within the Advice Team.
· Delegate projects and provide constructive feedback to support staff.
· Review procedures for quality improvements with a focus on compliance.
· Provide backup support to other Practice Managers as needed.
· Perform additional duties as assigned.
Business Management
· Manage equipment and facilities including maintenance, service contracts, and inventory tracking.
· Coordinate client transitions between advisors within the Advice Team.
· Plan and prioritize work schedules effectively.
· Utilize time management tools such as calendars and task lists.
Qualifications and Skills:
· Exceptional interpersonal skills to handle sensitive and confidential situations.
· Demonstrated poise, tact, patience, and diplomacy.
· Strong attention to detail in composing, typing, and proofreading materials.
· Ability to prioritize tasks and meet deadlines in a fast-paced environment.
· Positive attitude and commitment to continuous learning and growth.
Education, Experience, and Licensing:
· Bachelor’s degree or equivalent combination of education and experience (minimum three years).
· Active Series 7, Series 66 (or 63 and 65), and Iowa Life and Health licenses preferred but not required.
· Commitment to lifelong learning and professional development.
Physical Demands:
This role requires the ability to manage mental stress and fatigue in a fast-paced, highly regulated environment. Physical demands are minimal, with endurance needed to maintain performance under pressure.
Work Environment:
Typical professional office setting similar to a bank, insurance firm, or law office. No significant hazards are present, and reasonable accommodations can be made.
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Adoption assistance
- Continuing education credits
- Dental insurance
- Employee assistance program
- Family leave
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Pet insurance
- Professional development assistance
- Vision insurance
Work Location: In person
