Valley Sleep Center, Arizona’s largest sleep clinic with 5 clinics in the Phoenix area, has been diagnosing, testing and treating people with sleep disorders since 2002.
We are seeking a full-time Scheduling Supervisor for Phones, in Mesa Arizona. The hours are Mon-Fri, daytime.
Valley Sleep Center is accredited by the American Academy of Sleep Medicine and their physicians are Board Certified Sleep Medicine Specialists. Valley Sleep Center has won numerous awards including Arizona State University Spirit of Enterprise, 2013, Phoenix Chamber of Commerce Impact, Business of the Year Award 2011 and CareerBuilder Top Places to Work in the Valley 2013. Find out more at www.valleysleepcenter.com.
Position summary: Provides the supervision of the Scheduling Team functions, customer service and phones . This includes patient services, intake, scheduling, chart maintenance including electronic medical records and other various roles in achieving Valley Sleep Center's mission of providing excellence in patient care.
Requirements:
- Leadership experience with Customer Service and Phone Scheduling
- Knowledge of HIPAA, insurance eligibility and general medical knowledge.
- Understanding of medical concepts and terminology, with emphasis on sleep related disorder to effectively communicate with Doctors and Patients.
- Demonstrate the ability to analyze, recommend and resolve issues that could prevent achievement of goals.
- Understand and apply Valley Sleep Center policies and procedures consistently and fairly.
- Establish priorities and multi-task in an effective manner in order to meet intense deadlines.
- Demonstrate high energy, “can-do” leadership approach, and the ability to orient and supervise new Team Members.
- Self- motivated and accountable with an ability to take initiative.
- Effectively communicates with Patients, Doctors, Team Members, Director of Patient Services, President and medical and business contacts in a professional and courteous manner.
- Function effectively as a team player; know when to put personal needs or outcomes aside to increase team collaboration and productive results.
- Recognize issues that should involve the Director of Patient Services or President.
- Work and contribute successfully within a diverse work and business environment.
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- Education and/or Experience:
- High School Diploma (or GED or High School Equivalence Certificate).
- 1-2 years of experience in medical office administration, with increasing responsibility
- Knowledge of sleep physiology and sleep disorders, preferable.
Job Type: Full-time
Work Location: In person
