Description:
Collaborative Environment: Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.
Work-Life Balance: We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.
Competitive Compensation: Enjoy a competitive salary and benefits package that reflects your skills and dedication.
Incredible Culture: Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients.
Benefits:
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Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
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Dental & Vision Insurance
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401(k) with Annual Employer Contributions
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Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
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Employee Assistance Program (EAP): Employer-paid support for life’s challenges
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Generous Paid Time Off:
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Up to 2 weeks of PTO starting out. (Increases with tenure)
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7 paid holidays + 2 floating holidays
Responsibilities:
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Answers incoming telephone calls and assist with scheduling and other needs based on the call type.
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Participates in clinic and market education, training, and meetings as need and/or required.
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Communicate with outside physician offices when needed to clarify referral issues.
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Communicate with clinical staff promote team awareness.
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Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality.
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Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers.
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Works independently.
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Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.
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Retain and utilize knowledge of insurance policies and procedures.
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Performs other related duties as assigned.
Requirements:
- High School Diploma/GED or equivalent experience
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1+ years of Health Care related experience
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Must be Bilingual in English and Spanish
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Knowledge of medical terminology
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Efficient proficiency in Microsoft Office applications including, Word, Excel, and Outlook
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Effective verbal and written communication skills
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Strong customer service skills
