Brivo is seeking a Temporary IT Technician (6 month contract) for our Headquarters located in Austin, Texas. As a successful employee support person, you will work on hardware/software and a variety of internet applications, networks and operating systems.
Coordinate, diagnose and troubleshoot incoming employee tickets
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Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using remote access
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Provides timely resolution of tickets or escalation on behalf of employee appropriate technical personnel
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Supports and maintains effective relationships with users
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Track inventory of all IT-related hardware and software
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Ensure performance security, and uptime of corporate network and systems, including firewall, spam filtering, e-mail, collaboration, VOIP, VPN
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Support of hosted/SaaS ERP, Voip, Email, File sharing, etc
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Communicate to management when IT requirements dictate new purchases
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Implement and maintain internal systems/applications
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Manage physical and logical access to facility systems and applications
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- Manage wordpress
Two or more years of experience working with either fiber-based networking or managed services, such as Fiber Internet Access, High-Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed Wi-Fi Services, Enterprise Trunking, Hosted Voice and Enterprise TV Services
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Experience with network protocols, RF, routers, layer-2 switches, VPN, CWDM, HFC plant and delivery system, routing protocols and policies, Wi-Fi and VoIP platforms
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Working knowledge of wireless technology
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In depth knowledge of hardware and software
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Excellent interpersonal skills with a passion for delivering exemplary customer service
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Ability to take direction, working well with both in a team and alone
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Excellent communication skills, both verbal and written
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- Demonstrate self-confidence, energy, and enthusiasm in a professional manner
Brivo and Eagle Eye Networks have come together to create a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous—from single-site businesses to global enterprises.
As the unified global leaders in cloud-based access control and video surveillance, we provide a comprehensive digital foundation for the built environment. By combining Brivo’s pioneering building access platform with Eagle Eye’s AI-powered video management system (VMS), we have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real-time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure.
With a global footprint spanning headquarters in Bethesda, Maryland, and Austin, Texas, and international offices in Amsterdam, London, Bangalore, and Tokyo, we are leveraging our open APIs and cyber-secure cloud infrastructure to reshape the future of physical security. Join us as we build the world’s most robust platform for video intelligence and smart space automation. Learn more at www.brivo.com.
Brivo is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application or interview process, please inform us.
