Where Italian comfort meets Mediterranean and Island flair
Urban natural comfort, in the heart of Waikiki. BOTANICO is a casual restaurant that serves sensible Italian fare with a touch of Mediterranean inspiration, kissed by unique, original flavors. From leisurely lunches to commemorative celebrations, patrons will enjoy fine cuisine in a comfortable setting, a respite from the hustle and bustle of Waikiki city life.
Where Passion Meets Hospitality
At Botanico Waikiki, we don't just serve food; we live by a culture that celebrates our craft and our community.
Our Core Values
Passion & Humility: We bring fire and energy to everything we do. We are lifelong learners who strive to improve ourselves through teamwork and Kokua. We love our craft, our food, and the islands we call home.
One Team: We celebrate diversity. We believe that our different backgrounds and perspectives are what make our team and our services stronger.
Wholehearted Hospitality: We create lasting memories by blending the spirit of Aloha with the Japanese tradition of Omotenashi. We don't just serve guests; we anticipate their needs and ensure every person feels truly welcome.
Commitment to Hawaii: Sustainability isn't a buzzword for us—it’s a responsibility. Through "Local First" sourcing and eco-conscious operations, we strive to protect the future of Hawaii while supporting our local farmers.
POSITION SUMMARY
Coordinates the activities and flow of the dining room, ensuring every guest feels welcomed and receives service that reflects Zetton, Inc. values – Passion, One Team, Hospitality, and Sustainability.
DUTIES AND RESPONSIBILITIES
- Welcome and interact with guests in a positive and friendly manner.
- Seat guests at tables or in waiting areas.
- Receive and record reservations.
- Provide guests with menus and inform them of specialties and features.
- Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Interact with, remain attentive, and anticipate the needs of guests.
- Collaborate closely with kitchen and floor staff to monitor table status and minimize guest wait times.
- Speak with guests to ensure satisfaction with food and service.
- Address guest concerns with urgency and professional judgment, escalating complex situations to the General Manager or Manager on Duty.
- Demonstrate strong time management and multitasking abilities to handle multiple tasks.
- Perform other shift duties as needed.
QUALIFICATIONS AND EXPERIENCE
- Excellent customer service, hospitality skills, and social perceptiveness.
- Ability to manage multiple tasks with accuracy and efficiency in a fast-paced environment.
- Strong communication, organization skills, and a process-oriented approach.
- Ability to work collaboratively with other team members.
- Ability to maintain composure, a positive attitude, and control emotions in high stress situations.
- Physical ability to stand or walk for long periods of time.
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.
- Experience in a fast-paced environment, the hospitality industry, or customer service is preferred.
Website: https://www.botanicowaikiki.com/
Pay: From $18.00 per hour
Work Location: In person
