Overview
We are seeking a motivated and technically skilled Field/Customer Support Technician to join our dynamic team. In this role, you will be the frontline problem solver, providing essential on-site support to ensure our equipment operates smoothly and efficiently. Your expertise in hardware, networking, and mechanical systems will drive customer satisfaction and operational excellence. This position offers an exciting opportunity to work hands-on with cutting-edge technology and make a tangible impact in diverse environments.
Responsibilities:
- Verify tickets daily for potential troubleshooting customers
- Customer service on customer premises/location.
- Quality control of network infrastructure.
- Collaborate with the Engineering department in Outside Plant (OSP).
· Work on installing and repairing Ethernet cables
· Wi-Fi configuring and installation.
- Review and analysis of new and existing fiber optic outside plant infrastructure.
- Work on LAN cables (RJ45) and WIFI programming (AP).
· Installation and troubleshoot a battery UPS solution.
- Attending emergencies service outages of our fiber plant at non regular work hours.
Requirements:
- Enjoy talking to customers and helping them find solutions to their needs.
- Excellent communication skills both written and spoken. Good presentation skills for training.
- Team player who can engage with other functions to deliver a better customer experience and drive collaboration.
- Bilingual English/Spanish, fluent speaker.
- Strong problem-solving skills and analytical thinking.
- Above average customer service skills
- Strong written and verbal communication skills when interacting with customers and coworkers
- Friendly and energetic attitude
Pay: $15.50 per hour
Benefits:
Work Location: In person
